ARE YOU A GEM? WE HAVE THE PERFECT SETTING!

Become A Part Of Our Team

– Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items in order to drive multiple unit sales.
– Handle all aspects of selling fine jewelry & watches in a professional, highly productive manner embracing and applying Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction.
– Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, thank you notes, etc. in a timely and accurate manner.
– Cultivate customer relationships with new and existing customers by providing exceptional customer service. Regularly outreach to potential customers through networking, community events, etc. to get customers into the store. Keep a client book and contact customers on a regular basis using e-mail, texts, event invitations, etc.
– Embrace the use of multiple forms of technology including regular use of Podium to communicate with clients, obtain customer reviews, and accept payments. – Develop strong knowledge of all store products and services and use this knowledge to build sales.
– Store Maintenance: keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and lunchroom.
– Security: ensure all security procedures are followed on a daily basis such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases and being constantly aware of activity in the store.

• Serve as the primary point of contact for customer inquiries directed to the West Hartford store received through various digital channels such as Podium, e-mail inquiries, etc. Review all digital communication as it arrives and strive for a 24 hour response time to clients.
• Resolve inquiries from customers where possible or transfer the issue to the appropriate party in the store. Follow up to ensure all inquiries have been acted upon.
• Handle the bulk of client written correspondence representing Lux Bond & Green as a luxury brand.
• Provide support for internet fulfillment orders in a timely manner in coordination with the corporate internet department an appropriate staff in the store.

• Experience in the luxury jewelry and watch market is strongly preferred.
• Strong skill with written correspondence.
• Possess a natural, rapport-building communication style and able to reply punctually, clearly, and conscientiously to our incoming customer communications
• Proven track record in achieving sales results.
• Ability to prospect and develop strong customer relationships.
• Proficiency with Point of Sales (POS) systems and Microsoft Outlook/email.
• This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:
– Strong customer service orientation.
– Strong team player able to work well with coworkers in store and corporate staff.
– Treats others with respect, integrity and courtesy.
– Excellent communication skills including verbal and for written correspondence with customers via text or e-mail.