Job Title: Branch Manager

Reports to: Regional Director

FLSA Status: Exempt

Overview: The Branch Manager is responsible for overseeing and coordinating all operations of a branch. The Branch Manager builds rapport with Clients and the community, creating and implementing strategies to achieve the performance targets of the branch.

Essential Job Functions:

• Manage branch location and employees
• Address and/or report discrepancies, inconsistencies, and inaccuracies
• Administer testing (drug, skills, policy, etc.)
• Foster and manage employee relations, including but not limited to counseling, coaching, discipline, and discharge
• Create and manage paper and digital personnel files
• Maintain office workspace organization and tidiness
• Provide polite and professional customer service using various forms of communication
• Create, develop, and maintain business relationships
• Practice confidentiality
• Collaborate with staff and Clients to promote sales growth
• Tour and evaluate Client facilities
• Maintain regular and expected attendance
• Resolve Client concerns promptly and professionally
• Attend networking events to promote community engagement and professional development
• Conduct performance evaluations
• Manage orders and expenditures
• Participate in teams, projects, programs, or special assignments
• Oversee forecasting and recruiting efforts
• Facilitate and/or attend marketing events
• Conduct weekly staff meetings
• Verify payroll and invoice accuracy
• Communicate, implement, and enforce company policies and procedures
• Provide valid driver’s license and proof of insurance
• Other duties as assigned

Key Performance Indicators and Attributes:

• Excellent communication skills; displaying professional etiquette, both verbal and written
• Excellent computer skills including competency in Microsoft applications
• Respond well to pressure and maintain a positive demeanor
• Strategic problem solving and decision-making
• Initiative to assist team members without direction
• Excellent time management skills
• Ability to prioritize and complete multiple tasks in a timely manner
• Work responsibly with or without supervision
• Meet continuing education and certification requirements

Physical Requirements:

• Primarily sedentary work that involves sitting/standing/bending/twisting/kneeling, however must have ability to walk considerable distance for an hour at a time, with or without notice on facility tours
• Some lifting or carrying 0-30 pounds
• Remain in a stationary position, often standing or sitting for prolonged periods
• Occasional repetitive hand and foot motion
• Occasional driving