• Maintain the highest levels of guest service and develop a rapport with both the hotel guests, members and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly.
• Strong and meaningful floor presence, directing service and engaging with guests and team members.
• Ability to understand and foresee reservation patterns, book management and make adequate decisions based on forecasted business volumes.
• Responsible for departmental scheduling.
• Ability to comfortably run team line ups, continuously expanding team s food and beverage knowledge.
• Ability to keep all menus and wine lists up to date.
• Organizational skills in order to upkeep with ordering of all departmental supplies for the team and the guest (non food or beverage).
• Participate in weekly meetings with F&B Management team. Work on projects assigned during these meetings and see them through to completion as applicable.
• Be a team player that is larger than one restaurant, a team player and role model within the food and beverage division of the resort.

Required Qualifications

• Three or more years operating experience in a similar capacity in a top restaurant or luxury hotel Food & Beverage environment.
• Superior dining and service experience to deliver at a high standard and in fast paced environments.
• Above average food and beverage (wine, spirits) knowledge.
• Experience in maintaining state and federal health and safety regulations, TABC regulations.
• Uses basic computer hardware and software (e.g., personal computers, google drive, Internet browsers, etc).
• Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences.

Job Summary