WHY WORK FOR LSSI?
Lutheran Social Services of Indiana expresses the love of Jesus Christ for all people through services that empower individuals and families to move toward social, emotional, and spiritual wholeness. We seek to promote the overall health of our community by focusing on impacting families facing the most challenging obstacles with the skills necessary to make positive life choices as evidenced by advancement toward economic and family stability.

• Ensure receipt and validity of all documents needed for insurance billing in order to prepare and submit billing and claim adjustments.
• Help eliminate all barriers to timely submissions of claims
• Identify and document payment discrepancies and take appropriate action to resolve balance, including preparation of A/R adjustments, write-offs, collection of client outstanding balances.
• Collect and analyze information and resources related to local, regional or national payer coverage or claim submission processes.
• Perform continual follow-up to facilitate collection of client accounts, including A/R Aging Report and document billing status to give a clear financial perspective on accounts.
• Submit data for Medicare, Medicaid, and third-party insurance reimbursement claims. Help with self-pay statements and invoicing as needed.
• Obtains needed documentation in order to expedite payments.
• Observes and analyzes data to create new methods, techniques, or processes.
• Recognizes opportunities for positive outcomes in conflict situations.
• Settles differences without damaging relationships.
• Listens to gain understanding of an issue from different perspectives.
• Takes initiative in acquiring and mastering the skills and knowledge requirements of the position.
• Responds to customers with a sense of urgency.
• Effectively utilizes tact and diplomacy in working with people across hierarchical, functional and/or cultural borders.
• Shares specialized knowledge with coworkers so that they can also be more effective in their positions.
• Utilizes logical, practical, and efficient approaches.

• High school graduate or equivalent.
• At least 3 years of insurance billing, coding, and collections experience. Mental health coding experience preferred. Medicaid and Medicare experience preferred.
• Ability to understand complex coverage policy changes and the impact on our clients and organization
• Detail oriented.
• Excellent verbal and writing communication skills.
• Seasoned at explaining complex insurance details to clients in an effective and professional manner.
• Proficiency in Microsoft Word, Excel, & Outlook required.

• Commitment to excellence: Makes sure program standards meet all applicable laws, federal guidelines, and accrediting bodies while balancing client services.
• Hope now and for eternity: Ensures hope to clients and to staff who are providing direct care to those in need.
• Respect for all people: Upholds respect for all clients and staff and ensures program services are meeting the needs of the community.
• Integrity in relationships and resources: Gains the trust of other organizations, staff, and the leadership team through sound work standards and performance.
• Service as a reflection of our Faith: Treats others as the mission of the organization reflects.
• Trust in Christ and His Word: Establish trust with clients, staff, and partners by serving those in need with compassion.