Lutheran Social Services of WI and Upper MI is currently seeking a Revenue Cycle Systems Manager. The position is primarily Monday through Friday, first shift, and will primarily work from home (remote workers must be in Wisconsin).

Under the direction of the Director – Financial Operations the Revenue Cycle Systems Manager is responsible for planning, managing, and implementing Medical billing system project work activities across the assigned Business Units. This person serves as a liaison between the Business Units and the application developers and other IT support staff – to define, design, manage and implement project activities and solutions across the agency. Utilizing strong project methodology, the Revenue Cycle Systems Manager facilitates the entire project process from project identification and prioritization to project completion. This person utilizes strong change management and communication skills to improve overall understanding of project process within the agency and helps functional project team members understand their role in project delivery. The Revenue Cycle Systems Manager interacts closely with the Application Developers to convey solution design requirements for development purposes and works closely with his or her supervisor to understand project priorities.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Liaison between program leadership and the Evolv Billing Team, identifying program needs and translate that into new build/changes need in Evolv
• Review all new/changes to LSS funder contracts for new rates, new programs, etc. in order to facilitate billing setup in Evolv
• Manages assigned project activities from project identification to project completion, and transition to support
• Utilizes solid project methodology to ensure consistent delivery, process, and results
• Utilizes consistent tools and templates to capture and clarify project requirements, processes, designs, solutions, training materials, and support procedures
• Informally manages (influences) non-IT project team members to ensure forward project progress is maintained and desired outcomes are reached.
• Communicates clear roles and responsibilities with non-IT project team members
• Manages project timelines and budgets
• Educates employees on use of project methodology, tools and templates, and training materials
• Manages project status reporting process
• Identifies solutions, technology needs, and process changes necessary to implement a successful project
• Works closely with Business Unit leadership to understand business priorities; assists in planning LOS IT priorities
• Promotes the use of standard project methodology across the entire agency
• Collaborates with IT peers to engage appropriate Development, Support Services, and Procurement resources as required on a project by project basis
• Manages the project control, budget, and quality process
• Understands the various programs and services provided within LSS and actively looks for opportunities to improve services through the use of technology
• Prioritize and schedule own work assignments to ensure maximum productivity is achieved
• Other duties as required

SUPERVISORY RESPONSIBILITIES: 

Based on the particular role, this position supervises others. This would include:

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Build relationships and trust through open dialogue, as well as, intentional and ongoing employee conversation
• Hold staff accountable for supporting Agency policies, procedures, and change management
• Ensure staff are appropriately selected, trained, developed, utilized, appraised and recognized for performance
• Promote organization vision and goals; inspires and engages others in their relationship to the organizational and business unit goals.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • LSS Clinical Managers (supervision@lsswis.org) and Human Capital employees can assist you in applying for this benefit.
• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Employee Assistance Program
• Service Awards and Recognition

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND/OR EXPERIENCE:

This position requires a Bachelor's Degree in a general business area (Finance, Administration, etc.) or Information Technology and a minimum of 2-3 years of healthcare/medical billing experience; or a related combination of education and experience. Preferred 1-2 years’ recent experience in IT project management or business analysis with an EHR/EMR system focus. Possess a demonstrated ability to lead/influence people and get results. Possess strong technical skills in the areas of project planning and implementation. Experience with systems implementation preferred. Experience with healthcare/social service payer contracting also helpful. Strong ability to set, measure, and achieve results. Proven organizational and planning skills. Detail oriented mindset is a must.

Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Requires the ability to operate a variety of standard business machines, such as a computer and the job related software, a keyboard, calculator, telephone, etc. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate advanced analytical skills to interpret fragmented project results or other relevant information and make recommendations based on results. Demonstrate originality and resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks and projects concurrently. 

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS:

Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to effectively present information to top management, project members, vendors and other employees of the organization. Ability to communicate clearly, articulate goals and objectives fully. Must be able to adjust messaging and communication depending on audience.

COMPUTER SKILLS/TECHNOLOGY:

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office setting at a computer and in the field. Incumbents are expected to have the manual dexterity to manipulate the tools required to do hardware configuration, installation of network hardware, cross connects, installation of patch panels and wire management. Much of the client contact is via phone. Incumbents must listen, speak, read and interpret information from written sources and on the computer. The employee may spend a significant amount of time retrieving information from the computer, requiring repetitive motions of the hand and wrist. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. 

The incumbent of this position works in an office environment. The incumbent will also be exposed to outdoor conditions when traveling on company business.

The noise level in the work environment is usually moderate. 

TRAVEL: Ability to travel up to 20%. Predominately day trips, but some overnights may be required as needed.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.