• Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services.
• Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process.
• Verifies insurance benefits, obtains pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, collects applicable co-pays and/or deductibles.
• Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. Includes bank loans, payment-in-full settlements, Medicaid eligibility assistance and charity application processing.
• Promotes patient satisfaction, serving as a liaison on behalf of hospital and patient.

Equal Opportunity Employer.

Experience

• Course work or training in basic computer keyboard use. One year of work experience which included performing financial transactions or a minimum of three years of customer service required. Prior patient admitting, managed care, patient billing, or contracting experience a plus but not required.
• The ability to work in a fast, time sensitive environment. Work as a team and communicate effectively.

Education

• High School or better