Summary:

Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Verifies insurance benefits, obtains pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, collects applicable co-pays and/or deductibles. Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. Includes bank loans, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. Promotes patient satisfaction, serving as a liaison on behalf of hospital and patient.

Job Qualification:

Education: Minimum of a high school graduate or equivalent (GED); *A minimum of two years of direct customer service experience will be accepted in lieu of education.

Experience: Experience is preferred as follows in one or more of the following areas: two years of experience in collections or hospital registration; or three years in a financial customer service or financial aid area.