THE ROLE: The Case Management Program Supervisor is responsible for the direct supervision of staff and ensuring that program goals and objectives are met while maintaining compliance with organizational policies and regulations. ESSENTIAL JOB FUNCTIONS:Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.Submit all necessary and required paperwork for referral, collaboration and/or communication with funders, community partners and internal department collaborationRecruit, train, mentor, coach and support growth of staff; effectively manage individual and team performanceClearly, concisely, and respectfully set and communicate expectations for staff in alignment with program objectives and required outcomes, establish appropriate deadlines and performance metrics, assign tasks and motivate staff to achieve goals, monitor progress and adjust strategy as neededPerform administrative management tasks including and not limited to scheduling, and expense management, reporting, and ensuring compliance with LCSNW and applicable external agency/partner requirementsAbide and encourage staff to follow humanitarian principles and accountability to the communities we serveOther duties as assigned. Supervisory Responsibility: Oversees entry level non-behavioral health and non-social work jobs with varying education requirements, most often HS Diploma or Bachelor's level. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: Bachelor’s degree or equivalent experience. General Knowledge, Skills and Abilities: Work well under pressure and work effectively in a multicultural setting, demonstrating excellent organizational skills and interpersonal skills. Successfully lead, mentor and develop people and teams.Provide constructive feedback and coaching and effectively navigate challenging situations/conflict. Effectively manage a team that is hybrid and/or fully remote.General experience with Google Suite and Microsoft Office. Transportation: This position requires reliable transportation for business purposes, such as between work locations and community settings, driving clients in a personal and/or agency vehicle, and for driving self/other staff in an agency vehicle and/or agency rental vehicle Language Skills: Excellent communication skills with the ability to read, write, and speak in English. Ability to effectively present information and respond to questions from groups of managers, clients, professionals, and/or the general public. Ability to effectively write reports, business correspondence, and process documents.Clearance: Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’s license and auto insurance.THE PERKS: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.