1 TRIO Student Support Services Administrative and Communication Coordinator Job in Decorah, IA

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TRIO Student Support Services Administrative and Communication Coordinator

Luther College

Decorah, IA | Full Time

$70k-115k (estimate)

3 Weeks Ago

TRIO Student Support Services Administrative and Communication Coordinator

Luther College Decorah, IA

$70k-115k (estimate)

Full Time | Wholesale 3 Weeks Ago

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Luther College is Hiring a TRIO Student Support Services Administrative and Communication Coordinator Near Decorah, IA

TRIO Student Support Services (SSS) is a federally-funded student retention program that provides support services to participating income-eligible students, first-generation college students, and students with disabilities. Comprehensive programming and holistic individualized supports advance participants' academic success and personal growth, and promote a sense of community.

The TRIO Student Support Services Administrative and Communication Coordinator reports to the Director of TRIO Student Support Services. Through collaborative engagement, this individual will handle the logistics of student worker supervision in the TRIO office and provide administrative support. This position requires friendly and professional communication via telephone, email, and front desk management and working with students, faculty, staff/ administration, alumni, and community members.

TRIO, at Luther College, is housed within the Office of Student Success (OSS), which reports to the Provost of the college.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

TRIO Office Support

Provide primary coverage for the front desk (telephone, office email, greeting all who enter); direct guests to appropriate resources and offices
Provide administrative support for the Director of TRIO Student Support Services
Collaborate with the Director regarding purchase needs
Recording TRIO expenditures from the TRIO staff's expense reports and the budget report
Collaborate with the Director and TRIO Advisors (and other campus partners, as assigned) to brainstorm ideas for programming and workshops (academic, life skills, community building, financial literacy, career readiness, professional networking, etc.)
Create promotional materials; organize, promote, and prep for programming and workshops
Collaborate with the other members of the TRIO team to provide support for/ at TRIO events
Manage the TRIO lending library and departmental supplies
Ensure the organization and cleanliness of the TRIO office
May be asked to schedule appointments and/or room / venue reservations
Ensure maintained security of the hard copy student files
Process student TRIO applications; provide preliminary eligibility status to the Director and TRIO Advisors
Assist with processing and triaging TRIO student early alerts in collaboration with the Center for Academic Enrichment
Attend and contribute to one-on-one, TRIO team, and "all OSS staff' meetings

Data Management

Complete data entry following events, activities, and outings
Assist the Director with the TRIO SSS Annual Performance Report (APR)
Organize and maintain student files; ensure the security of the confidential student files
Input data into student tracking systems and update student information

Student Work Management

Provide day-to-day supervision of student workers: schedule coverage, track time worked, approve timecards, assign and coordinate tasks, lead student worker staff meetings
Manage TRIO SSS Student Worker Training & Resource KATIE page, and schedule other in-person training
Collaborate with the Director of TRIO Student Support Services to address specific challenges / concerns with student workers, for support, training, or formative conversations / improvement plans that may need to take place

Communication

Demonstrate strong verbal and written communication skills
Serve as the primary web manager for the TRIO Student Support Services webpage, keeping the content current
Guide student workers with content and design of weekly TRIO SSS Mailchimp newsletters (audience: TRIO SSS students)
Develop a consistent post release schedule and collaboratively, with the student workers, maintain the Luther TRIO SSS social media accounts
Assist with outreach to TRIO students, TRIO-eligible students, and TRIO applicants
Manage scholarship review process

Other duties as assigned

EDUCATION, EXPERIENCE and SKILLS

Required Education: Associate's degree

Required Experience:

Minimum of one year of office management experience, including reception work
Experience in data collection, input, and retrieval
Experience in supporting college students of historically underrepresented populations
Excellent communication and problem-solving skills
Experience with Microsoft Office and the Google Suite
Ability to work independently and as an effective team member
Willingness to ask questions or for help when needed (collaboration and communication are essential components to this position)
Familiarity with or willingness to learn a variety of student information and success systems (e.g. Blumen, Guardian, Pharos 360, Moodie, Colleague)·
Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff/ administration, alumni, parents, and friends of the college

Preferred Education: Bachelor's degree

Preferred Experience:

Minimum of two years of office management experience, including reception work
Knowledge of the TRIO Student Support Services (SSS) legislative laws, rules, and federal regulations
Experience in event planning, tracking, and reporting methods
Experience using student information and student success systems
Experience with Canva, WordPress, Moodie
Experience working with people of diverse backgrounds

PHYSICAL DEMANDS and WORK ENVIRONMENT

Substantially sedentary work - must be able to sit and/or stand for up to eight hours each day
Must be able to work at a computer for up to eight hours each day
Must be organized and able to efficiently work on multiple tasks / projects at once
Effective time management and ability to meet multiple project deadlines
May need to lift and move up to 50 pounds
Collaborative workspace predicated upon teamwork, friendliness, mutual respect, and professionalism
Standard work day: 8:00am-5:00pm; one-hour lunch break
Some evening and weekend shifts required for events (flex time to accommodate)
Some travel required for professional development - may involve overnights; may be regional and/or national