Job Title: Service to Sales Representative

Company: Luther Brookdale Volkswagen

Location: Brooklyn Center MN

Are you passionate about providing exceptional customer service and ready to take on a new challenge in the automotive industry? Brookdale Volkswagen is seeking a dynamic and customer-focused individual to join our team as a Service to Sales Representative. In this role, you will play a crucial part in enhancing customer relationships, driving sales, and contributing to the overall success of our dealership.

Responsibilities:

1. Customer Relationship Management:

   • Build and maintain strong relationships with current service customers.
   • Act as a liaison between service and sales departments to ensure a seamless customer experience.
   • Provide personalized attention to customer needs and preferences.

2. Sales Conversion:

   • Identify potential sales opportunities among service customers.
   • Proactively engage with service customers to discuss vehicle upgrades, trade-ins, and new models.
   • Collaborate with the sales team to convert service customers into sales customers.

3. Product Knowledge:

   • Stay up-to-date on Volkswagen products, features, and promotions.
   • Effectively communicate product information to service customers to stimulate interest in new vehicles.

4. Customer Education:

   • Educate service customers on the benefits of upgrading to a new Volkswagen model.
   • Provide information on financing options, trade-in values, and incentives to facilitate the decision-making process.

5. Collaboration:

   • Work closely with service advisors and sales team members to ensure a seamless transition for customers from service to sales.
   • Collaborate with marketing and promotions teams to implement targeted campaigns for service-to-sales conversion.

6. Customer Satisfaction:

   • Prioritize customer satisfaction and address any concerns or issues promptly.
   • Strive to exceed customer expectations in both service and sales interactions.

Qualifications:

• Proven experience in customer service or sales within the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Knowledge of Volkswagen products and services is a plus.
• Self-motivated and results-driven with a focus on achieving sales targets.
• Ability to work collaboratively in a team-oriented environment.

Benefits:

• Competitive salary with commission opportunities.
• Health, dental, and vision insurance.
• Employee discounts on vehicle purchases and services.
• Ongoing training and professional development opportunities.
• Positive and collaborative work environment.