Overview

Lupin is comprised of a fast growing, innovative and robust team of manufacturing, Research and Development and commercial divisions. Together these entities make up the generic and branded U.S. business. Lupin has a significant generic pipeline, and a branded focus on women’s health. Our first Research and Development facility in the US is located in Coral Springs, Florida which focuses on generic and branded orally inhaled and nasal drug products. Somerset, New Jersey is home to one of twelve commercial manufacturing sites globally and the only commercial manufacturing facility in the United States for Lupin, as well as additional Research and Development teams. Lupin is prided on being people-focused and centered around how impactful we are with our customers. Dollars are not a measure of success but rather the people we help along the way.

Responsibilities

The Contract Supply Chain Analyst will report and support the Commercial Client Services Supervisor with the following responsibilities 

• Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments/Deliveries
• Handling and/or handles difficult customer complaints/issues. Ensures responses are timely/appropriate/courteous. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
• Ensure unsurpassed quality service to Lupin customers.
• Interact with all levels of Internal Management and actively participate in meetings when required.
• Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.Understanding and compliance of department processes, procedures and policies
• Ensure pricing problems are properly directed /researched/resolved in timely manner
• Assist in Order Allocation Process and Backorder Management
• Create and continuously review Business Process Procedures to maximize efficiency while maintaining superior customer service levels
• Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers

Qualifications

• Experience in Pharmaceutical Industry is highly preferred.
• Ability to recommend and implement change
• Outstanding interpersonal and organizational skills
• Ability to operate effectively in an environment with a high volume of transactions
• Ability to manage projects with supervision oversight / input.
• Outstanding interpersonal skills and the ability to deal with tact and diplomacy
• Effective planning & prioritization to achieve desired results
• Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.
• Ability to analyze date, trouble shoots problems and multitask.
• Intermediate level knowledge of MS Excel.