Company Overview We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com) The Position The Inside Sales Representative will sell Broadband, Voice, TV and any features to residential accounts via inbound/outbound calling. Team members are expected to provide unparalleled customer service by answering customer inquiries, promoting and selling products and services. Responsible for follow-up, closing sales, building and maintaining internal and external customer relationships, making outbound calls on a regular basis. Maintain a strong understanding of all residential offerings from Lumos Networks. Data entry, customer management and systems access/usage required daily. Duties & Responsibilities: Sell DSL, Fiber, Voice, and Video to residential accounts via inbound or outbound calls, chats, emails, and leads while meeting monthly, quarterly, yearly sales targetsFollow up with CLEC and ILEC orders. Upsell residential accounts when applicable. Stay up-to-date with competetive products, new or changes to methods and procedures, and new promotions.Continuous training on selling, customer service and technical skills.Manual sales, call, and referral tracking.Qualifications Education: BS or BA in Business Administration or Marketing preferred.Experience: Two to three years of sales or customer service experience. Knowledge and understanding of telecommunications industry and related products preferred. Proficient in Microsoft Office.Key Competencies: Must have excellent oral, selling and listening skills. Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.We have: Comprehensive health, dental, and vision coverage.Competitive compensation packages, including bonus options for eligible positions.Paid Time Off and 12 Paid Holidays / Personal Days.Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).100% employer-paid life and disability insurance.Employee Assistance Program (EAP) with access to professional support for life’s challenges.401K plan w/ up to 5% employer contribution and a self-directed brokerage option.Wellness program offering education and cash incentives for gym attendance and nutrition programs.Employee referral bonuses.Discounts on Lumos Fiber Internet for employees who live in our service areas.