Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls. Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards. 

Role – General Manager – Provincetown

We are currently looking for a qualified General Manager to head operations, lead, and develop a team to success in this high-volume, full-service location. We are a founder-run, mission-driven organization with a fun, supportive atmosphere, but we take our food and guest service seriously.

Compensation & Benefits

• $90-100K/YR Incentive / KPI based bonus program
• Health Insurance Program, including Medical, Dental and Vision (if eligible)
• Option to join company-sponsored 401k plan after a 1-year waiting period
• Opportunities for advancement in a growing company
• Employee Discounts
• 1 free meal per shift (excludes lobster & alcohol)
• 25% off Luke’s Online Market
• Casual Work Environment, Flexible Scheduling, & Great Work/Life Balance 

Do you care about working for an ethical, environmentally-focused company? Do you thrive working in a supportive and collaborative environment that values and solicits open and honest communication? Then you will love working at Luke’s Lobster! We believe all boats rise when you put people, community, and the environment at the heart of all decision-making.

Duties & Responsibilities

We offer delicious, high-quality seafood that our guests love. To make that happen you’ll be -

• Building, leading and developing a dynamic and diverse team
• Ensuring our guests have an amazing dining experience
• Ready to work a 50-60 hour work week
• Managing a team of managers and hourly employees, focusing on leadership development, and ready to run large, seasonal, hiring and training pushes
• Setting smart goals, clear expectations, and following established processes with the support and guidance from an engaged operations team
• Working in a supportive and collaborative environment that values and solicits open and honest top to bottom communication
• Managing catering orders and onsite private events
• Analyzing sales and controlling expenses, payroll and inventory
• Utilizing your exceptional attention to detail, safety, cleanliness and organization
• Communicating Luke's mission of serving sustainable, traceable seafood (We’re a certified B-Corp!) What does that mean? Check it out here: https://www.bcorporation.net/community/lukes-lobster

Qualifications

• 5 years experience as a General Manager in a high volume / full bar environment, experience in a new store opening (preferred)
• Knowledge of managing a very seasonal business - flexing up dramatically for the summer months and tightening belts in the winter
• A strong understanding of systems, both operational and developmental/training
• Excellent communication skills both with your team and with operational leadership
• Strong financial / business acumen and understanding of food safety standards, DOH regulations
• The ability to synthesize data into actionable items
• Excellent hospitality standards - best in class when running daily service
• A willingness to get your hands dirty - this is a very active job, leading the team by example every day
• Ability to handle shellfish / tolerate exposure to shellfish allergen

The Luke's Lobster Story

Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman, Luke Holden, to bring the quality lobster rolls of his youth to the big city. He and business partner, Ben Conniff, opened their first lobster shack in NYC’s East Village in October 2009. Now, 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, Maine and then ship directly to our shacks, grocery partners, and consumers. From the dock to our guests, we’ve cut out the middleman. This means higher quality, better tasting seafood for you to enjoy and a fairer price for our fishermen. We know our fishermen, we know where and how they fish, and we work together to protect our oceans for tomorrow. 

We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency and open communication from all levels. Please visit www.lukeslobster.com for more information.

Equal Opportunity Statement

Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.

Job Types: Full-time, Seasonal

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Casual dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend

Ability to Relocate:

• Provincetown, MA 02657: Relocate before starting work (Required)

Work Location: In person