Administrative Support

0.5 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Plans and coordinates the day-to-day administrative, and operational activities of the CHARIOT (Childhood Anxiety Reduction through Innovation and Technology) Program. Monitors and tracks projector, virtual reality (VR), and augmented reality (AR) equipment and usage; Serves as a principal liaison between care team, faculty, staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative issues; facilitates meetings, special projects, and problem resolution. The coordinator provides project management and logistical support for the CHARIOT program and directly interacts with department managers, vendors and patients as required.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Provides day-to-day on-site support for the CHARIOT program and related equipment. Acts as the key point of contact and resource for staff, faculty, management, and outside agencies/institutions and patients.

• Coordinates all off-site support, for affiliates and other clinic users including ambulatory sites, and joint venture partnerships.

• Coordinates requests for support from various departments and works with vendors for handling and resolving VR equipment issues.

• Oversees equipment and supplies allocation. Facilitates periodic inventory review of all virtual reality headsets, projectors, and ancillary equipment and prepares appropriate reports as requested. Monitors and tracks equipment usage; ensures proper storage and transportation of equipment.

• Gathers and documents feedback on projector, VR, and AR experience from patients. Provides information to developers to make enhancements to the experiences.

• Assists physicians and care team with data collection, analysis, and compilation on experiences provided by CHARIOT.

• Serves as the primary point of contact for the CHARIOT program; includes acting as a liaison on all communications about the program. Schedules and manages appointments, responds to all queries regarding access to and services provided by the VR program.

• Tests system input of all new technology applications and recommends changes based on user feedback as well as oversees support, maintenance and preparation of projector, VR, and AR devices.

• Conducts equipment checks. Troubleshoots issues and resolves or escalates accordingly. Provides or facilitates training on proper use of VR equipment.

• Orders equipment, and coordinates equipment installation as required.

• Coordinates logistics for the Research Fellowship program.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma

Experience: Two (2) years of progressively responsible positions in affiliated fields or related.

License/Certification: None required

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge of equipment related to areas of functional responsibility

• Knowledge of computer systems and software used in functional area

• Ability to plan, organize, prioritize, work independently and meet deadlines

• Ability to solve problems and identify solutions

• Ability to speak and write effectively at a level appropriate for the job

• Ability to speak about the Virtual Reality Programs and related technology

• Ability to operate projectors, VR, and AR related equipment

• Ability to work effectively with individuals at all levels of the organization

• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility

• Knowledge of Windows-based office software, computers and operating systems

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $64,272.00 to $72,904.00

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.