2 Customer Technical Support Representative Jobs in Eagan, MN
Lucid Technologies is Hiring a Remote Customer Technical Support Representative
Description:
Roles and Responsibilities:
- Experienced in Monitoring and Critical Incident Management, including communication with various levels of executive management (i.e., VP) via phone or email.
- Monitor day to day operation of large-scale computing infrastructure involving 300 applications.
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
- Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom) Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- Able to type and communicate in an effective manner
- To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
- High School diploma or equivalent and 5 years additional experience OR Bachelors degree and minimum 1 year IT experience.
- Past experience with help desk or Incident management.
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Ability to read and follow detailed instructions or procedures.
- Effective communication skills
- Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
- Must have resided in the US for the last 5 years
- Bachelors Degree in Computer Science or associated discipline
- Familiarity working with enterprise monitoring products
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.
Thanks and Regards,
Job Summary
Full Time
$39k-50k (estimate)
05/21/2023
05/30/2024
ROCHESTER, NY
100 - 200
2016
L HONE
$10M - $50M
Related Companies
The job skills required for Customer Technical Support Representative include Technical Support, Communication Skills, Leadership, Help Desk, Computer Science, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Technical Support Representative positions, which can be used as a reference in future career path planning. As a Customer Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Technical Support Representative. You can explore the career advancement for a Customer Technical Support Representative below and select your interested title to get hiring information.
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