2 Business System Specialist Jobs in Greensboro, NC
Lucid Technologies is Hiring a Business System Specialist Near Greensboro, NC
- Support for Video Teleconferencing Systems.
- Support Internet Protocol Telephony Systems.
- Identify hardware and software issues and apply the appropriate resolutions.
- Troubleshoot, analyze, and resolve internal customer software and hardware issues.
- Resolve or escalate trouble tickets using automation.
- Install and support laptop devices, software, and peripherals.
- Support remote and onsite users.
- Support multiple applications.
- Initiates moves and/or setups as required/requested.
- Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.
- Zoom Chat & Meetings
- Windows 10
- Microsoft 365 Suite which includes but not limited to: Outlook, Word, Excel, Project, PowerPoint, MS Teams, MS Planner, and One Note
- Knowledge of Video Conferencing Systems
- Knowledge / understanding of Internet Protocol (IP) telephony.
- Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
- Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
- Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
- Ability to perform remote monitoring and management of system alerts and notifications.
- Ability to monitor system for trouble areas and proactively resolve and document root cause.
- Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
- Make use of enterprise monitoring tools.
- Function as a point of escalation for operational entities regarding regular or complex issues
- Work on daily service tickets while engaged on moves/set-ups.
- Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups.
- A degree from an accredited College/University in the applicable field of services is preferred A minimum of ten (10) years experience
- Pass both a client mandated clearance process to include drug screening, criminal history, and credit checks.
- Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.
- Once candidate’s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
- If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
- All candidates must be a US Citizen or have permanent residence status (Green Card).
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months’ travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
Job Summary
Full Time
$70k-86k (estimate)
01/16/2024
05/25/2024
ROCHESTER, NY
100 - 200
2016
L HONE
$10M - $50M
Related Companies
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