Responsible for driving the activities of the Concur Expense Team, ensuring customer service, policy adherence and continuous improvement of processes and delivery. 

This role leads overall day to day activities for Concur Expense and global credit card program.

You Will:

• Responsible for Concur expense management, audit team, and reporting
• Manage integration and execution of global credit card program and align with expense reimbursement program
• Function as the internal subject matter expert and escalation point for Concur Expense and Expense Audit team
• Provide strategic direction and oversight of the global expense process, work to improve and enhance the exception reporting and post transaction audit capabilities
• Ensure system audit rules, reminders, expense types and system settings are operating correctly, and employee data is updated accurately
• Subject matter expert on travel and expense management tools, functionality, customizations, and reporting
• Develop a solid understanding of all functional areas that impact expense reimbursement
• Understands the technical needs required for successfully resolving business opportunities
• Participates in the continuous improvement of processes by developing scalable and innovative solutions
• Create, manage, and disseminate reporting for policy adherence and management decision making
• Maintains Internal Controls and drives the team through required compliance
• Ensures appropriate processes and job-specific requirements are properly documented
• Monitors the teams daily activities, progress and has a close track of SLA’s
• Uphold corporate policies for travel and expense as well as corporate credit cards
• Leads regular team calls to address operational topics, improvements and projects that require monitoring and resolution
• Work cross functionally with and support all departments throughout the organization on travel initiatives such as hotel program, SMMP, TMC implementation, etc .

You Bring:

• 3 years of relevant work experience with global expense and corporate card programs
• Proficiency in Microsoft Office products and advanced skills in Excel
• Excellent communication (written and verbal) skills, customer service, and organizational skills.
• Experience in a fast-paced environment with a proven ability to multi-task and prioritize is critical; a strong focus on designing, building and conforming operational processes across the enterprise