Flex Administration Supervisor
Appleton, WI
Full-Time, In-office

Role Summary

The primary focus of the Flex Administration Supervisor is to administer Flex or HRA, process claims according to the IRS guidelines, determining if a member is eligible for Flex COBRA, order benefit cards, maintain eligibility and enrollment for flexible spending, dependent day care, transportation, and health reimbursement accounts, completing Non-Discrimination Testing, rollover, building new plans in the portal, employer/member access, maintaining the sweep & handling direct deposits. Flex Administration Supervisor is also the primary contact for our groups, members, brokers, sales and claims administration in answering questions and resolving issues regarding eligibility and claims.

Daily role responsibilities:

• Maintain enrollment and eligibility records for our clients in a timely and accurate manner.
• Manage all facets of Flex Administration for assigned clients.
• Maintain group and member eligibility records efficiently and accurately.
• Process flexible spending elections/eligibility, claims processing according to the IRS guidelines, and Benefit card requests.
• Create and maintain flex and non-discrimination testing forms.
• Provide support to team members in achieving superior customer service and consistent turnaround times for all clients.
• Provide responsive and professional customer service for both internal and external customers. Must possess both oral and written communication skills.
• Maintain a positive and professional attitude.
• Work with members of staff on identifying process improvements.
• Flexibility to work additional hours as dictated by needs of the department and business.
• Report to work during core business hours (8:00 a.m. – 5:00 p.m.) on a consistent and regular basis.
• Perform other duties as assigned by management.

This position could be a good fit if you have:

• 1-2 years previous Insurance experience in group eligibility and COBRA administration strongly desired.
• Thorough understanding of Self-Funding Insurance and Third-Party Administrating concepts. Knowledge in Excel and Word.
• Ability to navigate through and utilize 25 PC applications efficiently. Good phone etiquette.
• Ability to proofread and audit documentation and reports. Demonstrated written and oral communication skills required.
• Strong organizational skills, problem solving, and decision-making skills required.
• Self-direction and self-starter skills required.
• Must be able to work core business hours of 8:00 -5:00 in office.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical and Emotional Demands:

While performing the duties of this job, the employee is frequently required to sit. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Equal Employment Opportunity Policy Statement
Lucent Health Solutions, Inc. is an Equal Opportunity Employer.