We are looking for a Customer Service Associate in our Rock Yard to provide excellent customer service for our business while also serving as a lube technician for our equipment. You will represent our company in a professional and cost-effective manner while you work in coordination with the Lead Mechanic and Branch Manager. Candidates with strong communication skills with an equipment servicing background will work best. A positive attitude and a desire to promptly resolve potential equipment needs and issues or will make you successful in this role. Ultimately, you will ensure that customers leave our locations satisfied and you will contribute to the branch's profitability.

Responsibilities

• Go the extra mile to engage customers

• Greet and direct customers
• Provide on site assistance to the lead mechanic
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Provide customer feedback to the Store Manager
• Provide informed information regarding equipment needs
• Keep updated records of inventory and activity logs
• Comply with company policies and legal guidelines
• Help maintain a safe and orderly environment of the facilities