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For consideration, interested applicants MUST visit

www.lubbocknational.com/careers.aspx to apply.

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POSITION TITLE:

Utility Training Specialist

HOURS:

8:00 am – 5:00 pm. Monday - Friday

Job Duties:

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Lubbock National Bank.
• Maintain a positive attitude and provide team support.
• Provide effective, consistent teller and customer service training for all LNB and ANB South locations which includes travel. Provide teller and customer service support at various locations when not directly training new employees as needed. Ensure tellers are trained with focus on customer service and exception process while maintaining proper policies and procedures.
• Maintain and direct ENGAGE environment for positive, good, fun and professional environment.
• Train all new CSRs with ENGAGE and banking products. Ensure they can open accounts with ease and BE NICE.
• Help customers determine which financial products best meet their needs and advising customers regarding advantages and disadvantages of different products so they can make their own decision.
• Stay abreast of new products the Bank introduces for proper training to CSR’s at Branch locations.

Requirements:

• Some college is preferred.
• Supervisory experience or equivalent is required.
• Previous teller experience of 1 – 2 years is necessary.
• Ability to act independently and work professionally with customers and tellers along with various branch teams.
• Must be able to work lobby and drive-ups and move from one to the other with ease at various branches.
• Excellent communication skills are a must.
• Knowledge of banking procedures and various equipment and systems is necessary.
• Must have a neat and professional appearance.

Qualified applicants must pass a credit and background check to be eligible for employment.

For consideration, interested applicants MUST visit www.lubbocknational.com/careers.aspx to apply.

Lubbock National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Teller: 1 year (Required)
• Supervising: 1 year (Required)
• Banking: 1 year (Required)

Work Location: In person