Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine.

Ensures effective clerical operations for the service area and performs all job duties under

the highest customer service standards to exceed customer expectations.

Conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff

members and internal departments.

Essential Job Responsibilities:
1. Greeting patients entering the physician practice.

2. Answering office phones, making appointments.

3. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

4. Assists in checking out patients and assists them with referral processing and scheduling process

5. Collects co-pays and posts charges.

6. Charge entry and patient balance processing.

Minimum Education: Required: Associates Degree OR equivalent training acquired via work experience or education

Training in general administrative, business, healthcare or related field

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.