**Description**

**Essential Job Functions:**

*The incumbent must be able to consistently perform the following duties and responsibilities with or without reasonable accommodation.*

* Provide guests with an exceptional experience

* Assist the Store Manager in overall management of store operations

* Share product knowledge and suggestions to meet customer needs and promote pet health

* Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals

* Oversee all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing

* Organize special store events and promotions

* Positively interact with pet parents in-person, via email, text, and phone

* Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays

* All other assigned duties from the Store Manager and/or any member of the Retail Leadership Team

**Qualifications:**

* Must be 18 years or older

* Passion for extraordinary customer service and the well-being of pets

* At least 1 year of previous retail sales experience

* At least 1 year of retail managerial experience

* Willingness to be educated about the products and services offered

* Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts

* Time management and organizational skills

* Proven written and verbal communication skills

**Physical Requirements:**

* Position requires person to be both indoors and outdoors (to assist with customer carry out)

* Majority of day is spent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing

* Must be able to lift up to 50 pounds on a regular basis

* Must be comfortable working with a wide variety of animals including small and large dogs

* Must be able to work around pet hair and dander

IPP is proud to be an Equal Opportunity Employer. IPP recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.