Sales Specialist Cabinets

Job Code Last Updated Date Job Category
SS0060 9/2/2021 7:35:32 PM Store

Function Family Management Level
Store Operations Store Sales Non-Manager

Pay Rate Type
Hourly

Job Summary

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist, this means: (1) Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project, (2) Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering, and (3) Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist is also responsible for executing orders and projects in their area of focus. Sales Specialists work in one of the following areas: Appliances, Cabinets,
Flooring, Live Nursery, Millwork, Fashion Plumbing, Pro, or Windows & Walls. Individuals applying for a role as a Sales Specialist may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

Key Responsibilities

• Customer Service
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

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• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Cross-functionally trains in other areas of the store to help deliver the best customer service
• Listens to, identifies, anticipates, and responds to customer needs
• Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers
• Works with customers to create design and details, researches ideas based on customers’ plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale
• Schedules installer visits to potential customers' homes for measurement and uses detail information to create or revise project cost estimate
• Follows-up with customers to ensure all order and project requirements are satisfactorily met
• Serves as point of contact on all designs and/or installs within department
• Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
• Trains associates in the department by conducting on-the-job training on the Sales floor (e.g., Order
• Management, Sales, Customer Service, Installs) and coaching around development needs
• If in the Pro Department, focuses on external accounts and outside sales and services
• In-stock
• Monitors inventory levels to ensure they are adequate to support sales and asks for special orders and other merchandise to support local market needs
• Follows up with vendors on placed orders, calls other stores to find desired merchandise, and orders replacement stock
• Tickets, arranges, and displays merchandise and signage according to planograms and restocks or adjusts product displays and signage as merchandise sells or as space permits
• Performs price reviews in accordance with pricing policies and ensures maintenance of pricing and pricing documentation
• Ensures designated associates pull and stage freight/products to fill customer orders (e.g., Installations,
• Deliveries)
• Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed
• Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule

• Clean and Safe Stores
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store, selling centers and work stationsSeptember 02, 2021 Version: 2

• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Qualifications

Education
Required/Preferred Education Level Description
Required High School or GED General Studies
Preferred Associate Degree Interior Design (for Cabinets Specialist role)

Experience
Required/Preferred Years of Experience Description
Required External experience in customer facing sales or 6 months Lowe’s retail experience (or 3 years of external experience in customer facing sales or 18 months Lowe’s retail experience if education requirement is not met)

Required 1 Year Sales experience with ability to identify and sell products based on customer needs (for Pro
Specialist role)

Required 1 Year Experience providing customer service with an understanding for identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business (for Pro
Specialist role)

Preferred 1 Year Experience entering and submitting customer sales orders, including Special Order Sales

Preferred 2 Years Experience identifying and selling products based upon customer needs or plans

Preferred 2 Years Experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business

Preferred 2 Years Experience following up on outstanding or incomplete customer orders, sales, or installs

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Preferred 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans

Preferred 2 Years Experience in a sales environment with required sales goals or metrics

Preferred 1 Year Employment with Lowe's as a Sales Specialist
Preferred Bi-lingual skills, if applicable to the store (for Pro

Specialist role)
Preferred Working knowledge of Microsoft Office including

Excel, Teams (for Pro Specialist role)
Preferred 2 Years Business-to-business sales experience (for Pro

Specialist role)
Preferred 1 Year Experience selling appliances (for Appliances

Specialist role)
Preferred 2 Years Experience designing customized products for customers through the use of 20/20 or Computer-
Aided Design system (for Cabinets Specialist role)

Preferred 2 Years Experience in a trade directly related to flooring OR
2 years of experience selling flooring (for Flooring
Specialist role)

Preferred 1 Year Experience in a trade directly related to Millwork
(for Millwork Specialist role)

Preferred 1 Year Experience in a trade directly related to fashion bath or plumbing (for Plumbing Specialist role)

Preferred 1 Year Experience selling window treatments (for
Windows/Walls Specialist role)

Preferred 2 Years Experience managing live goods inventory (for Live
Nursery Specialist role)

Preferred 3 Years Live nursery or horticulture experience (for Live
Nursery Specialist role)

License or Certification
Required/Preferred Licensure Type Description
Required License Ability to obtain sales related licensure or registration as may be required by law
Preferred Certification Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath
Association) (for Cabinets Specialist role)

Preferred Certification Professional Certification related to Live Nursery or
Horticulture (for Live Nursery Specialist role)

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Team Reporting Information

No

Scope of Team
Type of Role Number of Reports
Number of Total Staff: N/A
Direct Reports (Salaried): N/A
Direct Reports (Hourly): N/A
Indirect Reports (Salaried): N/A
Indirect Reports (Hourly): N/A

Direct Report Titles
N/A

Core Behaviors

Focus on Customers - At Lowe’s, we put customers first by delivering SMART customer service. I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.
Deliver Results - I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.
Take Action - I take action quickly and push things forward with a sense of urgency and enthusiasm.
Show Courage - I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.
Continue Learning - I continuously learn and grow – personally and professionally – to meet my individual and organizational goals. I ensure those around me do the same.

Additional Non-Technical Competencies

Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.
Communicate Effectively - Developing and delivering communications that convey a clear understanding of the unique needs of different audiences.
Be Adaptable - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Ensure Accountability - Holding self and others accountable to meet commitments.
Solve Complex Problems - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

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Technical or Other Competencies

Safety Orientation - Ability to work safely and maintain awareness of workplace conditions that affect associate and customer safety. This includes the ability to understand and follow company safety policies and procedures, complete work in a safe manner, caring about safety of self, others, and customers, responding appropriately in an emergency, and reporting unsafe conditions.
Product Knowledge - Knowledge of in-stock and special order products within the department and/or store as well as current promotions, price changes, and sales. This includes knowledge of the different types of products that sell during each season or particular holidays. This also includes knowledge of features, benefits, application, warranty information, and product installations.
Equipment Operations - Ability to operate store equipment in assigned area (including but not limited to
LRT, telephone, paging system, hand-held smart devices, copiers, fax machines, computers) including the safe operation of power tools (e.g., panel saw, key cutting, paint tinting, chain cutting, blind cutter, pipe threading).
Attention to Detail - The ability to complete a work activity while focusing on all the elements involved, no matter how small or specific; this includes noticing inconsistencies or faults in processes and taking appropriate steps to ensure a high level of quality and accuracy of the work and prevent inefficiencies.
Selling Proficiency - Knowledge of and ability to apply basic sales concepts and techniques (e.g., discovery, qualifying individuals, overcoming objections, end-to-end solutions). This includes the ability to recognize which techniques will be successful in a given situation and apply the company's service and selling model. Also includes the ability to sell details (e.g., installations) and follow up on estimates.

Travel Requirements

Travel Length Frequency
Domestic Day Trip Never
Domestic Overnight Never
Domestic Multiple Nights Never
International Never

Work Schedule

Schedule Requirements Required
Mornings Yes
Afternoons Yes
Evenings Yes
Overnights No
Weekends Yes
Overtime Yes
On-Call Support No

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Work Location Type
Work Location Type: Store

ADA Requirements

Physical Demand Required
Ability to hear, listen and to communicate verbally with others. Yes
Ability to sit and stand for long periods of time. Yes
Ability to use basic computer tools (e.g., keyboard, mouse, and monitor). Yes
Physical ability associated with traveling in personal or company vehicle to No store and other locations throughout geographic area of responsibility.
Move throughout all areas of a store or distribution facility with or without a Yes reasonable accommodation.
Wear all necessary personal protective equipment to perform job functions. Yes
Stand, sit, and/or walk continuously with or without reasonable Yes accommodation and perform job functions for a full shift with meal break.
Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), Yes balance, and/or crouch on a daily basis to accomplish work activities.
Operate heavy power equipment (e.g., forklift). No
Grasp, turn, and manipulate objects of varying size and weight, requiring fine No motor skills and hand-eye coordination.
Work with corrosive materials. No
Work at heights of 20 feet. No

Environmental Factor Required
May be subject to both inside and outside environmental conditions. Yes
Possible exposure to hot, cold, wet, humid or windy weather conditions. Yes
Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, Yes or drafty conditions.
Exposure to constant or intermittent sounds of a pitch level sufficient to Yes cause marked distraction.
Exposure to shaking objects and equipment. Yes
Exposure to large, stacked product and fast-moving powered equipment. No
Exposure to varying light levels while transitioning in and out of the building No at various times of the work day.

Lifting Statement Lifting Requirement
Individuals in this job must be able to handle and move items weighing up to Must be able to lift 25 the following weight with or without reasonable accommodation. pounds without assistance; may need to lift over 25 pounds with

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or without assistance.
(Stores)

Guidelines Specific to Store and DC Associates

• Lifting and moving merchandise methods will vary depending on role of associate, weight of merchandise, and/or volume of product; associates must follow store lifting guidelines.
• A single lift by one associate should not exceed 75 pounds (for Store associates) or 70 pounds (for DC associates) with or without an accommodation.
• Team lifts should be utilized minimally starting at 75 pounds (for Store associates) or 70 pounds (for DC associates), or when an individual feels a lift is beyond their personal limitations.
• Powered equipment should be used when needed depending on load and volume. (Associate must have proper training to utilize powered equipment or ask a trained coworker for assistance).

Disclaimer Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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Job Type: Full-time

Pay: $17.50 - $24.50 per hour

Expected hours: 39 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person