2 Care Concierge Jobs in Albuquerque, NM
Lovelace Shared Services is Hiring a Care Concierge Near Albuquerque, NM
Fulfilling your purpose begins here:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
- Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
- Accurately schedules and pre-registers all patients for the region into six different computer programs for procedures and exams.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
- Identify and resolve customer needs to achieve First Call Resolution (FCR)
- Meet/exceed established industry standard service goals and key performance indicators (KPIs)
- Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
- Demonstrates high levels of flexibility and adaptability
- Able to answer an average of 78 – 90 calls/day
- High School Diploma or GED equivalent
- One (1) year of experience working in a healthcare field/role or call center environment
Job Summary
Full Time
$30k-39k (estimate)
03/25/2024
06/30/2024
The job skills required for Care Concierge include Customer Service, Scheduling, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Care Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Care Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Care Concierge positions, which can be used as a reference in future career path planning. As a Care Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Care Concierge. You can explore the career advancement for a Care Concierge below and select your interested title to get hiring information.
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