Overview

Join our team as a PRN (as needed, weekends evening shifts, and some weekdays ) PBX Operator/ Telecom Operator in Albuquerque, NM.

Fulfilling your purpose begins here: 

People First, Always. Here’s how we take care of our people: 

• Competitive salaries, support teams and growth opportunities. 

Your team is bigger than your department: 

• Lovelace Medical Center is an acute care hospital with 263 licensed beds, providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology and oncology services.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect. 

Responsibilities

• Receives and transfer incoming customer call and provides other support services to include but not limited to paging staff, assisting with general information, and providing after hour phone services.
• Provides general information to customers over the telephone.

• Enters and maintains information within databases and systems and ensure information is updated and accurate.

• Responds to emergency calls and alarms in accordance to policies, procedures and regulations.

• Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.

• Cooperates and interacts with supervisors, peers, other departments, and all customer groups demonstrating our commitment to “service”.

Qualifications

• High School Diploma or GED Equivalent

• Ability to communicate effectively

• Ability to work independently

• Basic computer skills

• Six (6) months related experience/ Call Center