BASIC PURPOSE: Primarily responsible for designing, configuring, and supporting an Operational Network and Severs including but not limited to HMI, Communication Servers, PI Historian, SCADA Servers. IN addition to act as a Business Analyst at times in regard to reports and issues of the operational network. Typically resolves around routine problems that have straightforward solutions. Operates under the supervision of more senior staff as appropriate. Has insight to design and implement automation requirements by either coding and testing an application or installing a purchased package and developing interfaces to other existing systems with guidance as required. Provides ongoing support and enhancements to these systems, as necessary. Works individually or in a team environment and follows formal software development processes.

MAJOR RESPONSIBILITIES:

• Responsible for the design and configuration of Operational Networks that include PLC Controls Systems.
• Responsible for the support and troubleshooting of Control Software on Servers including but not limited to SCADA, Data Server, Historian Serves, Alarm Servers.
• Solves problems by designing and customizing computer applications that will meet the business requirements by utilizing best practices, corporate standards, and available technology.
• Determine and outline multiple approaches and recommend best option to management.
• Provide ongoing support and enhancements to computer applications or packages which includes diagnosing problems, researching possible solutions, determining effects on the entire system, coding, thoroughly testing, documenting, and implementing.
• Proactively monitor and enhance performance of applications.
• Independently analyze routine problems by communicating with leaders, employees and customers.
  • Document findings and communicate findings through written documents and models.
  • The analysis tasks include: Understanding and researching functionality and applicable technology of both new applications/packages and new releases of existing applications/packages.
• Engage other areas in initial analysis phases to identify infrastructure and support needs. This involves supporting multiple environments for 24/7 operations.
• Interacts in a constructive manner with co-workers to create a synergy to develop business solutions.
• This position will require 25% - 60% travel.
• Manage daily priorities, support efforts, tasks related to projects and phases of small projects utilizing project management tools.
• Ensure adequate and appropriate response to support calls as required:
  • This includes business hours and after hours calls on a rotating basis or as business needs require
  • Travel to sites as required for installations and issue resolution
• Work with the team to ensure the customer requests are completed in a timely manner.

EDUCATION AND EXPERIENCE:

• Education:
  • Bachelor’s Degree preferred
  • HS Diploma or equivalent and 5 years demonstrated, commensurate experience in lieu of degree
• Experience:
  • 1 years supporting Rockwell Software PLC and Software (preferred)
  • 1 years in supporting Operational Networks including but not limited to.
    • DNS
    • Active directory
    • Subnets
    • Windows Servers
    • VPN
    • TCP/IP
  • 1 - 3 years’ experience participating in small projects or phases of small projects.
  • 1 - 3 years reading and interpreting electronic schematic drawings.
  • 1 - 3 years’ experience in all application development concepts including analysis, design, programming, and testing.

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Proficient in Microsoft Office Outlook, Microsoft Excel, Windows 10, Windows Server 2016 and ability to learn new software applications and computer programs.
  • Build & Sustain Relationships- Uses appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
  • Contribute to Team Success; Demonstrates cooperation and collaboration while participating in a group or team.
  • Proficient in computer networks and Server
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer.
  • Requires normal range of hearing and vision.