Description

Volunteer Program Specialist

Overview of Job:

The volunteer program coordinator is for implementing a robust volunteer program that focuses.

This position works collaboratively as part of the programs teams to identify volunteer

opportunities, plan recruitment activities, develop and facilitate training and manage volunteers.

In addition, the volunteer program coordinator strives for customer service excellence in all

volunteer interactions.

Success Criteria; Essential Skills:

Forecast opportunities for volunteers to enhance the work of the LASPCA programs,

services and events.

Handle all administrative functions associated with the volunteer program including

maintenance of the volunteer management database, screening of applications.

Recruit volunteers whose unique skill sets and interests align with our organizations’,

Arrange logistics for volunteer groups who would like to partner with the LASPCA.

Identify pain points for both volunteers and staff and recommend solutions to ensure a

positive experience for all parties;

Solicit regular feedback from both volunteers and staff to drive volunteer engagement

and positive experience;

Communicate relevant policy/safety changes and all available volunteer opportunities;

 Establish partnerships with local service groups, universities, and businesses to drive

group service program registrations;

Performs all other duties as assigned by supervisor.

Requirements

Education and/or Experience:

GED or high School diploma

2 years customer service or retail experience

 Spanish language candidates preferred (sign-on bonus provided for this additional skill)

Minimum Qualifications, Skills & Knowledge:

Must be at least 24 years old and able to meet the auto insurance driving requirements

Must be able to pass a criminal background check and pre-employment substance

screening

Excellent verbal and written communication skills

Highly competent in Microsoft Office including Word, Power Point and Excel

Ability to work a flexible schedule that includes evenings and weekends. Able to serve as a

24-hour response team member to mobilize volunteers during weather events.

Physical Requirements:

Must be able to lift at least 50 pounds; push and pull heavy objects; bend, twist, reach;

perform strenuous physical activities including frequent walking and running, standing,

bending, and stooping.

Should not be allergic to animals or nuts; must be able to work around all animals and nut

products.

Must be able to work around industrial strength cleaners and disinfectants.

Volunteer Program Coordinator December 2020

Working Conditions:

Works in an area with a high noise level.

Potentially subject to animal bites and scratches.

Pay Range: $17-$19.50 per hour