** Assistant General Manager**

- New Orleans, LA business_center Full-time Salary: $55,000.00 - $70,000.00 Annually Application Deadline: N/A Food & Hospitality The Assistant General Manager is responsible for supporting the General Manager in all responsibilities of managing the total facility to include FOH, BOH, HOH, Facilities and Profit/Loss.

ESSENTIAL FUNCTIONS:

Management:

* Understand and promote the vision of the General Manager

* Create a positive and productive working envionment that supports fun balanced with pride and performance.

* Set and follow up on manager goals and areas of ownership

* Maintain regular and consistent communication with management team to ensure smooth operations per company standards

* Set and maintain all restaurant standards. Maintain professional restaurant image including overall cleanliness as well as proper uniform and appearance standards

* Hold management and staff accountable for performance

* MBWA - Manage By Walking Around

* Available at all times on the floor for guest and staff. Touch every plate, touch every guest

* Participate in hiring, supervision, discipline, documentation and separation of employees

* Training, coaching and development of management and hourly team by providing ongoing feedback, establishing performance expectations and overseeing progression plans

* Coordinate and communicate regularly with Training Manager to review and ensure that trainees and existing staff are receiving the appropriate training for their continued growth and development within established service standards

* Assist in restaurant staffing plan and maintain appropriate staffing levels (manpower plans)

* Maintain an open door policy

* Knowledgeable of Employee Handbook

Guest Satisfaction:

* Build relationships and Make Guests

* Ensure positive guest service in all areas. Respond timely to all inquiries and/or complaints, taking appropriate action to resolve any guest issues.

* Create and maintain an environment that exists to make guests feel welcome and appreciated through attentive, friendly and courteous service

Operations:

* Ensure proper safety and security measures are in place to protect team members, guests and company assets. Complete proper documentation should a team member or guest incident occur

* Uphold food safety, food handling and sanitation requirements to ensure the health and safety of guests and team members

* Collaborate with Operations Manager to ensure all operational standards, policies and procedures are being followed

Financial / Administrative:

* P & L statement - understand the function of and the ability to reconcile

* Work with General Manager to manage all elements of financial statements including labor, food, cost, COGs, etc.

* Utilize labor effectively within budget while ensuring quality standards

* Prepare and regularly review restaurant goals, budgets and period forecasting

* Oversee and adhere to cash handling and reconciliation procedures in accordance with company policy and procedures

General:

* Maintain company focus and vision

* Thorough knowledge of all propducts (menu, wine, spirits, daily specials, promotions, etc.)

* Maintain regular communication with ownership, Operations Manager, corporate office and GMs/Chefs. Actively prepare for and participate in meetings with managers, restaurant staff, ownership and corporate team

* Consult with and work closely with Human Resources regarding HR related matters

* Attend appropriate and designated meetings

* Lead by example recognizing that you serve as a role model for the entire team

* Perform related work and other duties and special projects as needed

REQUIREMENTS:

* High school diploma. Some college and/or college degree preferred

* Minimum of 5 - 7 years of experience in a progressive management role, preferably in a high-volume, and/or fine dining restaurant

* ServSafe certification required

* Ability to read and write in English with excellent verbal, interpersonal; and communication skills

* Strong organizational, multi-tasking, time management, follow-up and analytical skills with solid attention to detail and accuracy

* Proficient in Micorsoft Office programs, especially Excel

* Ability to learn industry specific software

* Ability to work in a team-oriented, fast-paced environment with a customer service orientation

* Strong managerial skills and able to successfully prioritize and manage multiple responsibilities

* Must maintain a strong professional presence and present a well-groomed appearance

* Ability to manage confidential business, guest and employee information with tact and discretion

* Work is performed in a restaurant with varied termperatures. Must be able to sit / stand for extended periods of time, bend, stoop, reach, crouch, kneel, lift, push and pull. May occasionally lift, push, pull or move items weighing up to 50 pounds.

* Manual dexterity is essential.

* Must be able to dependably work a minimum of 50 hours per week; able to work a varied and flexible schedule as necessary including nights, weekends and holidays, to manage and operate the restaurant effectively

* Must adhere to the established appearance, hygiene, and dress code guidelines

* Ability to adhere to and comply with all rules and regulations of the company

General Comments: This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract.

We are an Equal Opportunity Employer and Drug-free Workplace. Dickie Brennan & Company participates in E-Verify, a federal program verifying each employee's right to work in the United States.