Description

POWER UPYOUR CAREER WITH RESOURCE POWER GROUP

Resource Power Group (RPG) is the trade name for Louisiana Machinery Company LLC’s large, medium speed engine business. The company was established in 1933 and is a privately-owned business approaching $1 Billion in annual revenues. Our team focuses on providing service for Power, Marine and Industrial.

THE OPPORTUNITY

We are searching for a SERVICE COORDINATOR to join our growing operations at our Harvey, Louisiana location.

YOU

The Service Coordinator will be responsible for scheduling and organizing repairs. This person will also consult with customers and make strategic repair recommendations to ensure our customers succeed in their business.

 YOUR CONTRIBUTION

• Coordinate RPG Service Technicians work schedules and customer work orders
• Prepare quotes for repairs and convey information to customers
• Open, review, and close work orders
• Monitor work in progress and effectively communicate any necessary changes to the customer
• Convey information between sales, service, and customer efficiently

YOUR VALUE

• You will development and maintain long-term sales & service relationships with our customers
• You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
• You will promote positive customer service according to RPG expectations
• You will have the tools and building blocks to MAKE A CAREER here at Resource Power Group 

MOST IMPORTANT QUALIFICATIONS

• HIGHLY PREFFERED: Bachelor's Degree in related field
• HIGHLY PREFERRED: Minimum 2 years relevant work experience
• REQUIRED: Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
• REQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
• REQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization

JOB FACTS

• SCHEDULE: Monday Friday from 7am - 5:30pm; you will be required to be on call some Saturdays
• Will require physical movement as listed in the job description

RESOURCE POWER GROUP BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Tuition Reimbursement and Student Loan Assistance
• Employee Discounts
• Credit Union

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Resource Power Group is a drug-free workplace, including marijuana and THC products.

ADDITIONAL INFORMATION

• Resource Power Group and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Resource Power Group uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Resource Power Group and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.

About the Company:
Louisiana Machinery