Position Overview

The Welcome Center Family Liaison provides leadership for the Welcome Center’s Family Engagement Team which is committed to embracing newly registering families as they transition into Loudoun County Public Schools. The Family Engagement Team liaises between families, schools, and community partners, and is responsible for connecting families who visit the Welcome Center to school-based family liaisons. In addition to the school-based Family Liaison, the Welcome Center Family Liaison collaborates with other members of the Welcome Center office, the Division of English Learner’s Family and Community Engagement Office, and the Loudoun County Public Schools’ MicroFACE team. 

Roles and Responsiblities 

• Welcome families to Loudoun County Public Schools and assist the Welcome Center in creating a warm, welcoming, and affirming environment,
• Assist with gathering student’s social and academic history to support the work of the Welcome Center’s Registration and Counseling teams, 
• Conduct family needs assessment interviews, and provide school and community resources,
• Research, connect, and collaborate with community agencies to be able to share appropriate information with families; maintain information databases, and literature displays with the school and community resources and information,
• Assist families with applying for LCPS services, as appropriate, via various online portals, including, but not limited to, ParentVue, McKinney-Vento, and Titan, 
• Update and maintain Welcome Center family-facing publications,
• Represent the Welcome Center Family Engagement Team at Welcome Center and Outreach meetings, as well as other division-level family engagement meetings,
• Coordinate the work of the Welcome Center’s part-time, hourly Family Engagement Team members, in collaboration with the Welcome Center Supervisor,
• Maintain databases, to include entering, editing, and correcting data as necessary, and produce reports, lists, summaries, and other documents from databases, and 
• Other duties, as assigned.

Qualifications 

• High School Diploma or GED required; Bachelor’s Degree preferred
• Two years of college, or equivalent work experience required
• Possess strong oral and written communications skills in English and another language, Spanish preferred
• Excellent interpersonal and telephone skills to work with families as well as establish and maintain effective working relationships with school and community agency personnel
• Substantive organizational skills
• Ability to maintain confidentiality and demonstrate good judgment, tact, and courtesy
• Proficient working with the Google and Microsoft Office Suites and knowledge of Student Information Systems (SIS) and data record keeping

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, drive and walk; use hands to finger, handle or feel objects or tools; and reach with hands and arms. The employee is regularly required to see, talk and hear. The employee is occasionally required to stoop, kneel, crouch or bend and may be required to lift up to approximately 25 pounds.

FLSA Status: Non-Exempt

Months/Days/ Hours: 12 months, 254 days, 8 hours

Salary Level: Universal 6

Salary Scale: lcps.org/compensation

Salary Range: $21.43 to $27.51

Reports To: Welcome Center Supervisor