LOTS Group USA is Hiring a Heavy Truck Maintenance Service Advisor / Parts Support Near Camden, SC
Summary description:We are seeking a skilled and experienced Heavy Duty Truck Maintenance Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our customers, ensuring their trucks are maintained and repaired efficiently and effectively. The Maintenance Shop Service Advisor will lead day-to-day coordination of maintenance as well as customer interactions for an internal fleet of ~45 trucks and a growing customer base of external customers. You will work closely with our technicians and customers to schedule maintenance and repairs, provide estimates, and ensure high levels of customer satisfaction. This role will also support in the parts department. This role is based out of Camden, SC. If you have a great attitude, work ethic, are hungry to learn, and want to be part of a tight-knit team with great career advancement opportunities, we want to talk to you!Key activities:Service Advisor:
Greet customers and determine their truck maintenance and repair needs
Provide accurate and detailed estimates for labor and parts
Schedule appointments and maintain an organized service schedule
Plan the department's workload and flow based on prioritization aimed at keeping maximum uptime (i.e., prioritize ‘quick wins’ during operating hours /days with longer term maintenance items prioritized on nights and/or weekends
Communicate with customers throughout the service process, keeping them informed of progress and any changes to the estimate or timeline
Coordinate with the parts department to ensure necessary parts are available
Review completed work with customers and explain any additional recommendations
Ensure all paperwork is completed accurately and in a timely manner
Maintain a high level of customer satisfaction and resolve any customer complaints promptly
Parts:
Ensure parts are checked for availability and ordered / received in a timely manner as customer and internal vehicles are scheduled for service
Set low quantity limits for high use parts / consumables within the shop and ensure that parts are ordered when the lower limits are reached to ensure maintenance never stops due to lack of high use items
Perform monthly spot inventories and quarterly full inventories in conjunction with finance to ensure inventory count in CMMS is kept accurate at all times
Work in conjunction with Maintenance Director to determine proper level of inventory across both high and low use items
Ensure all parts are picked and delivered to Maintenance Director as work orders are opened before work begins
Regularly assess current and new parts vendors for better pricing on parts / consumables in coordination with Maintenance Director
Administrative:
Support and work closely with other areas of the organization communicating truck status through Slack / CMMS to ensure effective dissemination of information
Lead maintenance planning in daily maintenance KPI Pulse meeting
Lead daily service planning prioritizing production
Ensure Maintenance Management System (MMS) accurate and up to date throughout shift
Qualifications:
Previous experience as a service advisor in a heavy or medium-duty truck maintenance setting
Strong knowledge of heavy-duty truck systems and components
Excellent communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency with computer software and systems, previous experience with the FullBay CMMS system a plus
Strong attention to detail and organizational skills
ASE certification a plus
Compensation / Schedule:
Advisor Positions Pay Weekly
Hourly Pay: $25-$35 per hour
Overtime Pay: Time and a half per SC state law
End-of-year Bonus: Up to $2000.00 annually based on maintenance uptime and cost targets
Note: More regular bonus targets / incentive plans being developed currently for technicians and advisor roles
Schedule: Monday - Friday (shifts may vary between Mon-Fri and Tues-Sat per needs of the business)
Hours: Schedule will be aimed at ~50 hours per week
Benefits:
Annual Merit Pay Increases Every Year
Medical, Dental, Vision, 401K, life insurance start at 30 Days
Paid Time Off Starts Accruing at DAY ONE with 10 days per year