The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750 FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
Under the leadership of the Multi-Department Crisis Response Team Manager and as a part of the management team, the supervisor will assist with oversight of the general day-to-day and staff operations of the team. This position will oversee the Housing Navigators, Data Coordinator, and Data Specialist, to ensure data integrity, assist in training, and ensure entry of client-level data from outreach services are being accurately recorded into the HMIS system. The Supervisor will be a liaison with the HMIS team members.

Essential Job Functions

• Supervise Housing Navigators, Data Coordinators, and the Data Specialist. Ensure that data is accurate, up-to-date, and reflective of the work being done.
• Run reports regularly to provide data to inform their supervision of staff.
• Monitor departmental progress toward contract goals.
• Analyze service data to identify trends regarding geographic coverage, the effectiveness of engagement, resource needs, etc.
• Develop monthly reports detailing the work of the department for distribution to funders and elected officials.
• Provide training to MDCRT staff on the use of HMIS and other digital tools (including the use of hardware) to maximize efficiency in the field.
• Identify and escalate any data integrity or data collection challenges to the upper management team and assist as appropriate to develop solutions to those challenges.
• Maintain customer confidence and protect operations by keeping information confidential.
• Maintain professional relationships with offices of local government, and City and County Departments.
• Represent LAHSA at community meetings and conduct presentations with selected groups.
• Review Request for Service.

Knowledge, Skills & Abilities

• Advanced level of experience with MS Office Suite, Looker, or other database platforms.
• Strong analytical ability.
• Strong verbal and written communication skills.
• Ability to interact effectively with a wide range of constituents.
• Work independently, be proactive, and exercise good judgment.
• Flexibility to work with individuals with varying work styles.
• Excellent time management and organization skills.
• Service-minded and open to new ideas and approaches.
• Attention to detail.

Training & Experience

• Proven professional experience and educational background.

Schedule

• The Executive Director or designee may change the schedule of positions between remote, hybrid and onsite, as necessary to accomplish LAHSA's business needs.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.

• Less than five (5) years of employment, eighty (80) hours per year.
• Five (5) to ten (10) years of employment, one hundred twenty (120) hours per year.
• More than ten (10) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than one hundred twenty (120) months of employment. This vacation accrual is capped at twenty (20) workdays per year