POSITION SUMMARY

The Assistant Manager, Ticket Operations & Box Office will assist in managing all aspects of day-to-day operation in the Box Office at BMO Stadium to ensure the highest quality service is being provided.

LAFC is currently operating on a hybrid work model with a minimum of 2 – 3 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor.

ESSENTIAL FUNCTIONS

• Manage the hiring, training, and scheduling of 20 part-time Ticket Sellers to operate Box Office for event and non-event days.
• Monitor staffing budget as it pertains to department budget, daily operation, and event agreements – i.e., number of staff and hours permitted to work based on agreement with show promoters.
• Assist in preparing daily financial reconciliation and reporting of all Box Office sales, including audit and reconcile of large volume of cash and credit card transactions.
• Assist in development and implementation of internal & external reporting based on promotions, sales, inventory, and balance due for all ticketed events at the Stadium.
• Assist in managing internal and external ticket resolutions on event and non-event days.
• Ensure timely processing of all internal ticket orders, including processing and printing (if necessary) all ticket sales and service requests.
• Assist department managers with all LAFC and non-MLS ticketed event related reports and files.
• Serve as back up to the Manager, Box Office & Ticket Operations, in their absence.
• Serve as department liaison to Angel City FC, completing tasks as needed to ensure highest level of service.
• Manage parking sales and parking pass fulfillment through the ticketing system.
• Other tasks and duties as assigned by Supervisor/Management.

QUALIFICATIONS

• Bachelor's Degree or equivalent experience in a Box Office/Ticket Operations department required.
• Minimum of 1-3 years experience in a Box Office/ Ticket Operations environment in the Sports & Entertainment industry required.
• Previous experience with a CRM database a plus.
• Innate passion for customer service and providing an exceptional product to elevate the guest experience.
• Must possess strong interpersonal and customer service skills with the ability to maintain a positive and professional demeanor at all times.
• Detail-oriented, driven self-motivator with a strong work ethic to get the job done.
• Ability to read, listen, and communicate effectively in English - both verbally and in writing.
• Bilingual in Spanish a plus.
• Ability to work productively in an unstructured environment with frequent interruptions.
• Excellent organizational and time management skills.
• Knowledge of ticketing software (especially Ticketmaster, Archtics, Host, and TM1), box office management, and technological trends is a plus.
• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point, One Note, and Outlook).
• Flexible schedule with the ability to work nights, weekends, and holidays is required.

SALARY RANGE

At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the overall range for this role is $65,000 per year.