Overview

The Operations Supervisor ensures the highest standards of quality and customer service for both residents and families while managing Housing staff in all functions and services delivered. Works hands on with staff and creates an enthusiastic atmosphere of team spirit and collaboration. Ensures Loretto standards, policies and procedures are met along with regulatory compliance requirements. Provides proactive oversight and resolves concerns. Monitors the facility as a whole and ensures positive outcomes in all functional areas. Functions will change with the needs of the facility but may include dining, housekeeping, maintenance, recreation and other resident services. Reports directly to Administrator/Building Manager.

Responsibilities

Job duties specific to this position:

• Ensures entire facility operates at a high standard including quality care, service and cleanliness.
• Oversees all aspects of facility operations when on duty and as directed by Administrator.
• Delegates, organizes and coordinates the daily operations of departments within the function, department or site.
• Maintains a presence throughout the entire facility ensuring quality outcomes.
• Identifies, reports and resolves problem areas. Works to correct all problem areas with the interdisciplinary team and on the spot as identified.
• Communicates significant concerns immediately to Administrator or Clinical Director as needed.
• Corrects performance proactively, disciplines only as a last resort. Alerts Managers or Supervisors as appropriate. Will participate in the disciplinary process as needed.
• Intervenes with all staff conflicts and performance issues. Attempts to resolve all staff issues proactively and without punitive action. Explains and educates.
• Monitors employee compliance and completion of assignments in all areas of work and contract requirements.
• Monitors all operational staffing levels and calls in staff as needed.
• Conducts in-services and on the spot education to enhance staff abilities.
• Leads by example, will work side by side with staff as needed to accomplish goals in all work areas/functions.
• Monitors facility property.
• Minimizes theft and waste.
• Ensures staff understand and adhere to regulations, Loretto policies and procedures.
• Actively participates in Quality Assurance Performance Improvement (QAPI) activities.
• Completes special projects as directed.
• Monitors daily documentation and completion in all departments.
• Completes reports as needed and requested.
• Promotes and role models a culture of service excellence and customer service across all functional areas.
• Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the site.
• Provides and encourages effective coaching. Promotes a positive environment of constructive feedback.
• Uses effective communication skills such as active listening, unbiased and nonjudgmental language, and an open communication style.
• Uses critical thinking and effective communication skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues.
• Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources.
• Ensures adequate skills, training and development among staff.
• Monitors all environmental systems to ensure safety and minimize risk to all residents, employees and building occupants.
• Takes charge of emergency situations that occur after hours.
• Demonstrates knowledge of site Emergency Preparedness Plan and can verbalize their role during an event.
• Reaches out to Executive Director as appropriate.
• May have input to or recommendations for operating budgets.
• On-call and weekend coverage responsibilities.
• Check supply inventory and order supplies as needed.

Qualifications

• Associates degree in a related field or 3 years progressive operational management experience, preferably in a healthcare setting.
• Excellent customer service skills.
• Good written and oral communication skills.
• Proven ability to multi-task and make decisions by oneself.
• Proven skills in dispute/conflict resolution.
• Ability to lead, guide and motivate others using collaboration and influence skills.
• Outstanding interpersonal skills and the ability to communicate effectively with residents, and families from diverse backgrounds who may have physical, sensory and mental impairments
• Proficient in MS Office and able to learn new software rapidly.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Physical Requirements

Walking/standing 75.00%

Sitting 20.00%

Lifting 5.00% (up to 50 lbs)

Benefits/Compensation

• Pay Range $21 - $23 / hour
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!