Shift: Evening Ensure Quality Customer service and accountability of items keyed into computer system. Position duties are handling customer’s calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports. General Information:Climate controlled office environment. Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer, and monitoring vehicle radios. DUTIES:Security of BranchControlling access to building and grounds allowing access under branch policy Customer Service:Handle incoming customer calls concerning.Routing Specials on DemandService RequestNo pickups.Resolve customer issues.Generate ETA to Ops ReportCommunication with all routesMaintain Dispatchers Log:Logging hourly calls into report log system including over the payment liability route problems/concerns Suspicious activity.Create Holiday Routes and Maintain Request from Customers and National Accounts.Send out safety/ security messages.Coordinate any special services to routes and make supervisors aware.Coordinate variable account pick-ups and delivers.Maintain Daily ATM Combos list Assist Messengers with force balances on ATM’s and any related ATM IssuesPerform any other duties or special projects as deemed necessary by Management Staff.Benefits:Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:Vacation and Sick Time (PTO) as well as Paid HolidaysHealth & Dental InsuranceVision Insurance401(k) PlanBasic Life Insurance PlanVoluntary Life Insurance PlanFlexible Spending and Health Savings AccountDependent Care AccountIndustry leading Training and Development