OTE

Overview

Maintenance Controller 

Lookers Leasing Harrogate

Lookers Leasing Harrogate are on the hunt for a highly organised Maintenance Controller to come and join their fantastic tightly knit maintenance team. You will be working alongside our Fleet Manager, Andy Martin, and his team.

This is an opportunity not to be missed. Andy & the team will impart their knowledge and experience; allowing you to develop your skills and establish a long successful career within the contract hire / automotive industry.

This is at times a challenging yet rewarding role within our Maintenance Department which is the backbone of our lease vehicles on hire, with our ever-expanding fleet of cars & LCV! You will be required to use your knowledge and skills previously gained within the Automotive space whilst also effectively working alongside Andy & the team ensure accurate & cost-effective repairs are carried out whilst offering outstanding service levels to our corporate & public sector clients.

Qualifying Experience and Training:

Automotive maintenance background with a strong technical knowledge (vehicle leasing company or after sales / service dept) IT literate with excellent communication skills and a proven record of providing customers with a high level of support and customer satisfaction along with good problem-solving skills.

Summary of Objectives:

To ensure the prompt and accurate authorization of necessary services and remedial work (SMR) which also extends to tyres for our fully maintained & fleet managed fleet, which includes cars & commercial vehicles. Working within company guidelines and policy you will use your experience to minimize unnecessary repair costs and reduce overall maintenance expenditure. In addition, you will also be tasked with reducing overall vehicle downtime whilst liaising with the end users in a helpful, friendly and professional manner.

Responsibilities

• To comply with laid down policies and to complete all necessary paperwork in a timely and accurate manner.
• To promptly respond to maintenance and repair requests and authorize or adjust as appropriate via the 1 link platform
• To assist our customers fleet teams and drivers with queries and SMR issues in a helpful, friendly and professional manner.
• To ensure that all customer records i.e.. computerised database and central file information outlining the customers general requirements are current and accurate.

Qualifications

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's license check will also be carried out.