Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 44 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 78 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:

The Sr. Administrator of Physician Practices will provide overall direction and professional business management to the physician practice offices within Texas and Oklahoma. The Sr. Administrator will be responsible (along with leadership for the region and corporate) to create, define, execute, and hold their teams accountable to the overall strategy and goals for their market/region as well as the organization. They will also be responsible for the administration, direction and coordination of all activities including non-clinical workflow processes and clinical oversight. This includes but is not limited to the creation of budgets (with leadership) and managing the details of revenues/expenditures within budgeted plans, developing strategies for growth, ensuring positive interactions with third parties (payers, outside agencies, patients, etc.) leading staff and managing personnel issues, completing timely reports, and maintaining high standards of quality and compliance. The Sr. Administrator communicates with the hospital Chief Executive Officer (CEO), Regional President, corporate leaders/partners, and other senior management leaders regarding all clinic information (financial and non-financial), employee issues, physician issues, marketing, new business ideas etc. The Sr. Administrator will comply with the mandates of required accrediting and regulatory agencies and communicate pertinent information to the members of senior management (both local and corporate). The Sr. Administrator reports directly to the Regional Administrator – Clinics.

Essential Duties and Responsibilities:

• Directly involved with the local leadership team/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are clearly defined and communicated to clinic teams; ensures execution; and develops/maintains an accountability plan to ensure goal achievement.

• Provides directions, reviews, evaluates; and ensures accountability for the performance of all physician practice operations; ensures all operational activities including key metrics, capital/non-labor are within budget / goal. 

• Directly supervises Administrators and/or Sr. Directors. Indirectly supervises all physician office staff in assigned practices, both clinical and non-clinical (Receptionists, LPNs, RNs CMAs, etc.); and Providers (Physicians, NPs, PAs).

• Responsible for the staffing levels of all clinic operations to include staffing ratio, labor budget and productivity standards/compliance. 

• Coordinates with appropriate resources the procedures for administration in support of accounts payable, liability insurance requirements and like functions within physician practices as required.

• Works with CFO and leadership (Market and Corporate) to develop physician practice operations budget; communicates budget goals; and holds team accountable to ensure all operational activities are within defined budget / goal. Actively participates in MORs.

• Responsible for working with leadership on physician recruitment, physician salary resets, quarterly bonuses, and compensation plans; responsible for the coordination and oversight of all provider contracts.
• Responsible for listening to customer service complaints, investigates, and follows-up to ensure satisfaction of customers, elevating to next level if needed.
• Travel Requirements: 6 - 8 days per month

Required Education:

• Master’s Degree in Business Management, Healthcare Administration, Public Health, or a closely related field.

Required Experience:

• Minimum of 5 (five) years progressive management experience in a large physician practice setting managing multiple locations
• Demonstrated success in managing a multi-site, multi-specialty physician practice operations.
• Demonstrated success in change management and driving accountability.
• Strong experience developing and implementing operating plans and analyzing financial accounts.
• Demonstrates a high level of interpersonal and communication skills, both verbal and written, in order to establish, promote and maintain positive working relationships with administration, the medical staff, clinic staff, the community, third party payors, and all other internal and external customers, as needed.

Preferred License / Registration / Certification:

• ACMPE

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.