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Longview Capital Corporation
Royal, IL | Full Time
$32k-39k (estimate)
2 Months Ago
Full Time CSR
$32k-39k (estimate)
Full Time | Lending & Credit 2 Months Ago
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Longview Capital Corporation is Hiring a Full Time CSR Near Royal, IL

POSITION: Full-Time Customer Service Representative
SCHEDULE: 
M-F 7:30a-2:30p with 30 minute lunch, Saturday 7:30a-12:00p, estimated 32-37 hours per week
QUALIFICATIONS: 
  • Must have excellent customer service skills, cash handling, and great attendance record. 
  • Banking experience preferred but not required.
  • Must have the ability to learn software programs, internal policies & procedures, and be accurate and confidential. 
BENEFITS: 401(k) match, employer contribution to medical plan premium and HSA account, free life insurance, immediate paid time off.
POSITION DESCRIPTION:
Customer Service Representatives (CSRs) are often the first point of interaction for customers. They enjoy people, are naturally friendly, have a positive attitude, and are able to handle detailed work. These attributes help the CSR build a relationship with our customers. As a member of the front-line customer service team, CSRs must be able to listen to customers’ needs and satisfy those needs with appropriate bank products or personnel. In addition, a CSR I have attained full proficiency of all teller duties and has the experience to train and assist less experienced Tellers.
PRIMARY DUTIES:
  • Demonstrate good risk management decisions, including displaying good judgement and solid knowledge of guidelines for fraud prevention and robbery.
  • Use knowledge and experience to assist less experienced Tellers with questions and further training.
  • Handle incoming mail transactions, stamping mail daily and taking to post office.
  • Answer incoming telephone calls and transfer to the appropriate person if needed.
  • Answer more complex customer inquiries regarding interest rates, service charges, account histories and researches and/or refers customer to proper department if necessary.
  • Assist customers with routine transactions such as deposits, withdrawals, and transfers.
  • Accept loan payments and advances, verify amount and account to apply to, issue receipts as needed.
  • Completes wire forms and moves the transaction to the next step in the process.
  • Complete and log night deposits.
  • Identify counterfeit currency.
  • Process customer orders for cashiers’ checks and personal/business account checks.
  • Maintain appropriate logs: cashier’s checks, cash, money orders, CTR’s and etc.
  • Ensure teller station is properly supplied, count and roll change.
  • Buy and sell currency to and from the vault as necessary, while ensuring that teller drawer cash limits aren’t exceeded. Balance teller drawer daily.
  • Balance the vault.
  • Offer Notary Services.
  • Assist customers with internet banking issues including password resets and bill pay questions.
  • Verification and authorization of internet banking access.
  • Open/Close basic accounts, completing the appropriate paperwork and disclosures.
  • Process teller transactions and proof images.
  • Rent, surrender, and admit customers to safe deposit box vault and assists with entry to box.
  • Understand bank products and services and cross-sell them to bank customers.
  • Complete training required by management.
  • Complies with BSA/AML training and reports all suspicious activity to BSA officer.
  • Compliance with all bank policies and regulations.
  • All other duties as might be assigned to you.
NOTE: This job description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. 

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$32k-39k (estimate)

POST DATE

04/21/2024

EXPIRATION DATE

05/16/2024

WEBSITE

longviewcap.com

HEADQUARTERS

NEWMAN, IL

SIZE

50 - 100

FOUNDED

1977

CEO

PERRY ALBIN

REVENUE

$10M - $50M

INDUSTRY

Lending & Credit

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About Longview Capital Corporation

Longview Capital Corporation is a banking company based out of 116 South Broadway P.O. Box 377, Newman, Illinois, United States.

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