We are a privately-owned small animal practice with excellent benefits! We are actively seeking an experienced Customer Service Representative who can bring their expertise and passion to work.

If you thrive in a dynamic and caring environment and have a genuine love for animals and their well-being, we encourage you to apply and be a valuable part of our team. Join us in providing exceptional service and care to our clients and their beloved pets. Apply now to become an integral member of our growing practice!

The Client Service Representative plays a crucial role in the veterinary clinic by serving as the primary point of contact between clients and the veterinary staff.

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed:

• Previous experience in a veterinary customer service role required
• Client Interaction: Greeting clients, answering phone calls, and addressing inquiries about appointments, services, and general information.
• Appointment Scheduling: Managing and scheduling appointments for services.
• Check-in and Check-out Procedures: Assisting clients with the check-in process upon arrival and managing the check-out process, including processing payments and providing invoices.
• Client Education: Providing information to clients regarding pet care, vaccination schedules, medications, and other relevant topics.
• Record Keeping: Maintaining accurate and up-to-date client and patient records, including medical histories, contact information, and billing details.
• Handling Emergencies: Responding to emergency situations by providing initial information and directing clients to the appropriate veterinary staff.
• Client Communication: Keeping clients informed about their pet's progress, test results, and any necessary follow-up appointments.
• Billing and Payments: Handling financial transactions, invoicing clients for services rendered, and processing payments accurately.
• Cross-Team Collaboration: Collaborating with veterinary technicians, assistants, and veterinarians to ensure seamless communication and coordination of patient care.
• Customer Service Excellence: Ensuring a high level of customer satisfaction by addressing client concerns, resolving issues, and providing a positive experience.
• Front Desk Management: Managing the front desk area, maintaining cleanliness, and organizing client records and information.
• Follow-up Communication: Following up with clients post-appointment to gather feedback, address concerns, and schedule any necessary follow-up appointments.

Skills:

• Maintain a positive attitude
• High school diploma or equivalent (required)
• Veterinary and/or receptionist experience (required)
• Proficiency with office equipment, using computer systems and software applicationsExcellent customer service skills
• Ability to multitask and prioritize tasks effectively

Benefits include:

• Competitive wage
• Paid time off
• 3% 401K employer contribution to all employees
• Uniform allowance
• Health insurance with vision and dental
• HSA and HRA accounts
• Personal Pet Discounts
• Professional Development Opportunities/Continuing Education
• Employee Assistance Program

Job Types: Full-time, Part-time

Salary: From $18.00 per hour

Schedule

• 10 hour shift
• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• Clinic
• In-person

Work Location: In person