Job Description

The Property

The Longfellow’s intentional approach begins with developer and owner Uncommon Hospitality, a family-owned firm that is invested in the success and growth of Maine—and in the people of the state, community, and company. Uncommon Hospitality is driven by helping guests to discover things they won’t find anywhere else, so they can create memories that remain long after departure.

At both Uncommon Hospitality and The Longfellow, we forge deep connections in the community, take inspiration from each destination’s history and culture, and follow an intentional approach to deliver exceptional hospitality that provides a sense of energy and discovery—filling every stay, and every day, with opportunities to thrive.

About The Position
Our Baristas have the opportunity to shape our guest experience by providing exceptional knowledge of the resort, and beverage offerings with a passion for excellence and enthusiasm for our guests satisfaction. The Barista provides hotel guests and with quick and efficient beverage/food service with a complete working knowledge of all products served.

What We Expect
Job duties include but are not limited to:

• Prepare and serve a selection of espresso drinks, coffee and fresh-pressed juices from the menu while ensuring proper guidelines, established recipes and established Longfellow Standards
• Maintain a strong working knowledge of all beverage and food offerings and ingredients to answer questions and accommodate off-menu requests
• Building rapport with the guest with above and beyond service
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Assist with set-up and cleaning of operational areas, espresso & coffee machines, service counter
• Perform other tasks or projects as assigned by management
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
• Comply with Longfellow and SLH work place rules and standards of conduct
• Work harmoniously and professionally with co-workers and supervisors

Who You Are
Ideal candidates will have:

• High school education or equivalent experiences
• Coffee/Barista experience or related work preferred
• Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies. (BABLO)
• Hotel/resort experience preferred
• Knowledge of Portland and surrounding areas, highly desirable, however not required
• Must be able to be on feet for entire shift and communicate with guests appropriately and effectively
• Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and evenings
• Strong written and oral presentation skills
• Works in a careful and meticulous nature
• Ability to multi-task in a high volume and demanding environment
• Strong interpersonal and team player skills
• Ability to accurately process cash, room charges and credit card transactions
• Strong problem solving skills, ability to handle difficult situations and guests
• All applicants must have the proper legal documents to work in the United States

Benefits & Compensation Information

Longfellow employees can enjoy:

Discounted Hotel Stays Across New England

Individual Coverage for Health, Dental & Vision

Unlimited PTO Policy

Annual Bonus

Discounted meals at our partner restaurants Wayside Tavern, Twinflower Cafe and Five of Clubs

Generous Parental Leave

Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)

Depended Care Accounts

Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions

Access to career development and advancement courses

EEOC Statement
The Longfellow Hotel is an equal opportunity employer and is committed to fostering and maintaining an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, national origin, age, sex, disability, gender identity or expression, marital status, veteran status, or any other characteristic protected by law.