The Body Shop Administrative Clerk courteously and efficiently assists customers and Body Shop staff with repair transactions. Tasks and responsibilities associated with this position include, but are not limited to, communicating status updates to customers, communicating with insurance carriers and adjusters regarding claim status and payment, receiving and processing payments for services rendered, etc... He or she uses the appropriate software programs to update repair orders, track repair status, record payments, and manage customer data such as service history, payment history, and contact information.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience is a plus, but not required. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

This is an entry level position with the potential to advance in to a Body Shop Estimator role.

Licenses & Certifications

• DRIVER'S LICENSE

Behaviors

• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility