Description

Position at Long Island Animal Hospital
Client Service Representative - Receptionist
Long Island Animal Hospital located in Nassau County in the heart of Westbury, NY, is seeking a Client Service Representative to join our close-knit team.
We are looking for a motivated, articulate, enthusiastic "people person" to fill a Customer Service Representative role in our small animal general practice.
Experience in the Veterinary field is a must!
Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any front desk operations. We feel strongly that you are the client's first and last impression of Long Island Animal Hospital and it is important that all clients feel welcome, safe, and comfortable. We value ALL of our team members! Come thrive in an environment that encourages learning and continued growth within the profession.
Essential Functions and Responsibilities:
•Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
•Schedule and confirm appointments, record keeping, and organization, provide estimates and invoices for payment
•Respond with compassion and empathy in stressful and emotional situations
•Maintain a clean, stocked, and orderly lobby and front office area
•Educate clients on wellness plans, food, and products sold in the waiting room
•Perform opening and closing procedures, end-of-day reports, and deposits
•Data Entry: records, client questionnaires, referral information, etc
•Distribute mail
•Ensure that referral letters and lab results go to the corresponding veterinarians
•Admit patients: ensuring that the patient is weighed and all information is current.
Skills and Qualifications:
•1 year experience in veterinary reception is required
•Computer experience (Impromed preferred) and proficiency required in front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)
•Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
•There must be a general understanding of veterinary terminology, situational understanding, and successful communication with clients and the veterinary team.
•Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
•Excellent communication skills with clients and team members
•Proficient time management, ability to problem solve, learn, and handle multiple tasks
•Enthusiastic team player with a patient, and positive professional attitude.
•Must be able to work seated for the majority of the day
Compensation:

• Starting at $18-$22/hour; commensurate with experience

Benefits and Perks:

• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company-Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Kaiser/UMR Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• LGBTQIA support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.