Job Description

Title: Dining Room Supervisor

Reports to: Food & Beverage Director, Food & Beverage Manager

Supervises: Bar, Restaurant & Outlet Staff

Lonesome Valley is a singular, residential mountain farm community celebrating simplicity, family, nature and over 120 years of one family’s thoughtful stewardship. Canyon Kitchen at Lonesome Valley uses local produce and organic selections from our own community gardens and the surrounding area for the foundation of creative Southern cuisine. The multi-course menu changes regularly, sometimes daily, and is enhanced by a craft beverage program. Lonesome Valley aims to celebrate tradition while continuously innovating in order to best serve the community.

Lonesome Valley seeks a talented and motivated Dining Room Supervisor to work hand in hand with the Food & Beverage Director, Food & Beverage Manager, Executive Chef to execute an unparalleled guest experience. Creativity, Professionalism, and Communication are amongst the chief skills needed to excel in this role. Lonesome Valley is a service-oriented team that treats its members as family, and is committed to the bettering of all team members through continuous education, accountability and support

Education/Certifications and Experience:

· Associate Degree or higher in Hospitality Management is required.

· Two years of supervisory experience in Dining Room

· Wine and Alcohol beverage knowledge certifications preferred.

· Tips and Food Safety Certifications preferred.

Job Knowledge and Expectations:

· Assures a high standard of appearance, hospitality, and service in all F&B areas.

· Knowledgeable of all aspects of department daily restaurant operations including scheduled events and hours of operations

· Supervises front line staff and maintains all dining areas

· Assures that all states and local laws and POA policies for the service of alcoholic beverages are followed consistently

· Excellent communication and leadership skills.

Job Summary:

Responsible for supervision of all F&B Service areas in concert with Food & Beverage Director and Food & Beverage Manager in a manner most pleasing to Lonesome Valley residents and restaurant guests in order to assure a high standard of appearance, hospitality, and service, acting as opening or closing Manager on Duty. Works closely with the Food & Beverage team members to ensure every guest and resident enjoys a creative, satisfying dining experience in an unhurried and uniquely, stunning setting. Supervises and assists in training all F&B Bar and Service staff to ensure service standards, timelines and high level of professionalism. Manages staff during private event operations as needed. Develops and implements operating procedures to ensure all budgetary goals as it relates to beverage revenue, beverage and labor cost controls are met.

Primary Responsibilities:

· Communicate daily with the F&B Director to ensure a coordinated effort at providing a quality experience tailored for residents and guests.

· Ensure compliance with prescribed standards in the areas of Guest Satisfaction, Safety, Sanitation, and Product Preparation.

· Actively monitor member services to ensure standards of operation constantly meet or exceed the presently established guidelines.

· Consistently demonstrates accuracy, thoroughness, neatness, and dependability to produce results in a timely and cost-effective manner.

· Supervise inventory and cost control.

· Enforce all the rules and regulations governing the use of Lonesome Valley facilities.

· Operate and maintain dining areas staffed with knowledgeable and competent personnel.

· Inspect outlets daily prior to opening and again at closing to ascertain any maintenance, repairs, or additional cleanup needs.

· Maintain high visibility in dining room to receive residents and guest and to ensure prompt, efficient and knowledgeable service.

· Engage with residents on a day-to-day basis, managing perceptions and anticipating needs based on known preferences.

·Attend and contribute in daily line up meetings.

· Responsible for server and bartender education about food products and liquor/wine products served at Canyon Kitchen and other Lonesome Valley outlets.

· Test employees with service exams on a regular basis as part of ongoing training.

· Ensures Jonas Procedures are followed and executed professionally.

· Handle personnel problems as they arise in Food and Beverage and report to the Food & Beverage Director.

· Handle member and guest problems as they arise, as professionally as possible and/or report to Food & Beverage Director

· Attend all relevant operational meetings.

· Complete daily/weekly reports as required.

· Possess excellent leadership qualities and communication skills.

· Able to multi-task and prioritize in accordance with changing circumstances.

· Exhibit uncompromised professionalism and team spirit

· Supports and upholds all Standards and Operating Procedures

· Assist with any special projects as assigned by supervisor.

Physical Demand and Work Environment:

· Ability to safely perform all essential job functions consistent with ADA, FMLA and other local and federal standards in a wide variety of outdoor indoor locations.

· Ability to maintain regular, punctual attendance.

· Must be able to talk, listen and speak clearly over the phone.

· Required to stand for long periods and walk, climb stairs, balance, stop, kneel, crouch, bend, stretch, twist, and reach.

· Ability to push, pull and lift up to 50lb including but not limited to any Food & Beverage related tasks,

Compensation: Hourly rate commensurate with experience plus service charge.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Employee discount

Experience level:

• 2 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Work Location: In person