3 Assistant Operations Manager - WinStar Hotel & Casino Jobs in Thackerville, OK
Lone Star Valet is Hiring an Assistant Operations Manager - WinStar Hotel & Casino Near Thackerville, OK
“To provide exceptional customer service every time; dressed to perfection.”
Job SummaryThe Assistant Operations Manager will oversee the Valet operations under the direction of the Operations Manager to ensure safe and efficient parking operations while delivering service that exceeds our customer’s expectations .
Knowledge, Skills, And Abilities
- Maintain the highest levels of hospitality and servant leadership of all team members
- Maintain all policies and customer service standards at each account in your area
- Resolve customer problems, complaints, or grievances.
- Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement.
- Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
- Demonstrated work ethic, drive, energy, and persistence to achieve goals
- Ability to maintain dependability and professionalism (de-escalating when necessary) when faced with difficult situations
- Computer proficiency and technical ability to utilize MS Office (Excel, Word and Outlook) as well as various internal systems
- Written and verbal communication skills to effectively address all levels within the organization
- Ability to represent the company effectively in a variety of settings
- Ability to read, analyze, and interpret general business policies, procedures, training materials, and corporate communications
- Ability to compose professional internal and external business communications including reports, letters, and e-mails
- Responsible for claims and safety-related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
- Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
- Responsible for payroll processing; ensuring sign off on hours in a timely manner; collaborating with the payroll department to ensure pay data is completed properly
- Responsible for ensuring data is entered daily and accurately.
- Responsible for the financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
- Daily, weekly, monthly, and annual financial and operational reports as required.
- Assist with the monitoring, review, and analysis of the market rate structures.
- Must maintain a valid driver’s license and clean driving record for the duration of employment
- For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen
- Must be extremely well groomed (no long hair, visible tattoos, or unnatural hair colors)
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Hospitality or Parking Operations/ Valet management
- Valet parking: 1 year (Preferred)
- Driver's License
- Standing for the duration of your shift
- Running & entering/exiting customers' vehicles for the duration of your shift
JOB TYPE: Full-time; 3p-11p. Days vary Weekends Required.
WORK ENVIRONMENT Note: All employees will be outdoors for the duration of their shift. Inclement weather (hot, cold, precipitation, etc) will have a significant impact on the employee's work environment. Shifts will not be canceled due to inclement weather and all employees will be required to attend their scheduled shifts.
$55K-$60K
Job Summary
Contractor
Consumer Services
$116k-146k (estimate)
05/25/2024
06/18/2024
lonestarvalet.com
DALLAS, TX
50 - 100
1995
LANCE STOVALL
$5M - $10M
Consumer Services
Related Companies
About Lone Star Valet
Lone Star Valet Parking Services, Inc. (operating as Lone Star Valet) is a privately-held parking corporation positioned at the top of the valet parking industry. In less than 15 years, we have grown to become the most respected and reliable valet service in Texas. The ownership, management, and staff of Lone Star Valet are dedicated to providing consistently professional parking services. Our management team has been groomed from within the company, lending to our apprentice-style promotion process. We have a seven-level training program in customer service excellence, which encourages our st...aff to move up in the company by completing a combination of classroom hours and field evaluations. Our training and auditing programs are proprietary to Lone Star Valet, and second to none in parking management and service excellence. Lone Star Valet has a distinguished list of clients in the hotel, hospital, restaurant, and private events markets. We have earned the trust of the most discriminating customers. We have several joint ventures with national parking companies to complete large projects with sizable parking challenges. We tailor our operations to meet the unique challenges of each project. We work to solve problems, not create them.
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