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This advert is for a Future Talent Pool vacancy.
Advertised Salary Is Inclusive Of Attendance Allowance of £3,373 Per Annum And Increases At 6 Months To £26,647 And At 18 Months To £27,822 Per Annum (both increases inclusive of Attendance Allowance)
Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come.
Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability.
Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
So, what exactly does a Customer Experience Host do?
We're glad you asked!
By joining LNER as a Customer Experience Host you could be serving early morning coffees to our business commuters, handing out sweet treats for families on day trips or even be found rustling up bacon sandwiches for football fans travelling to support their teams.
No matter the journey, you'll be on hand to provide an exceptional and personalised experience. You'll have the opportunity to bring a smile to our customers' faces through creating a welcoming on board atmosphere, assisting with luggage, as well as ensuring our customers leave with a positive memory of their journey with us.
For our customers travelling in standard class you'll offer a service from either the cafe bar or deliver a personal at seat service for customers using our "lets eat at your seat" app, whilst taking responsibility for both cash and stock management.
Within first class you'll serve customers our complimentary food and beverage offering, delivered to the highest of standards.
As a Customer Experience Host you'll also develop a good understanding of health and safety and be trained to ensure a safe, clean and tidy environment onboard our trains at all times.
Think you can manage all of this whilst travelling at 125mph? Then this is the job for you!
So, do you have what it takes?
To make it as a Customer Experience Host you'll need :
What you'll get :
What we believe :
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey and ensures that when you're at LNER, you can always be you.
No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER without delay!
Start your journey here
Please note we are unable to provide feedback on applications at any stage prior to a face to face interview.
Documents
Last updated : 2024-05-21
Full Time
$55k-71k (estimate)
05/23/2024
06/05/2024
lner.co.uk
<25
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.