1 IT Support Technician Job in Pocopson, PA
London Approach is Hiring an IT Support Technician Near Pocopson, PA
Direct-Hire Position
Location: Pocopson, PA | Hybrid - must be able to work onsite*
Compensation Range: $50,000 - $60,000 | Based on experience*
As an IT Support Technician, you will be the first point-of-contact for the organization’s employees when they encounter IT issues, and you will be responsible for providing effective technical support and solutions. Your role will involve diagnosing, troubleshooting, and resolving a variety of hardware and software related issues, as well as delivering exceptional customer service.
RESPONSIBILITIES
- Provide comprehensive technical support via various channels (phone, email, in-person) for hardware and software issues, using remote tools and on-site solutions when necessary.
- Identify, diagnose, and resolve technical problems, maintaining detailed incident reports and escalating issues as needed.
- Collaborate with team members to stay updated on industry trends and enhance knowledge.
- Assist in IT equipment setup, configuration, and maintenance, deploying, testing, and rectifying computer systems, software, and peripherals on networks.
- Create user support materials, contribute to technician knowledge resources, and ensure compliance with company policies while safeguarding client data.
- Deliver exceptional customer service, fostering positive client relationships, providing clear instructions for independent issue resolution, and offering support as needed, occasionally after hours.
- Demonstrate proficiency in Microsoft Windows, Office 365, Active Directory, printers, scanners, and smartphones.
- Possess intermediate-level knowledge of hardware and networking.
- Exhibit strong customer service and communication skills.
- Effectively manage multiple tasks and meet deadlines.
- Show flexibility and adept problem-solving skills.
- Thrive as both an independent worker and a collaborative team member.
- Demonstrate superb written and verbal communication skills.
- High school diploma or equivalent; Associate's degree or higher in a related field preferred.
Job Summary
Full Time
$47k-58k (estimate)
11/25/2023
06/11/2024
londonapproach.com
Newtown Square, PA
<25
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The job skills required for IT Support Technician include Customer Service, Technical Support, IT Support, Problem Solving, Active Directory, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Step 3: View the best colleges and universities for IT Support Technician.
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