Salary Range: $16.00 - $21.11

Pay rates are determined based on experience and internal equity.

Position Summary:

• Greets and directs patients and visitors.
• Provides information regarding services and policies.
• Processes telephone communication efficiently and courteously.
• Distributes information accurately and legibly.
• Must work well under stress or tight deadlines.
• Must work well with supervisors, co-workers, patients/residents, family members and visitors.

District Responsibility:

• Support of the District Mission and Values
• Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
• Constantly use C-I-CARE principles when communicating with others.
• Performance Improvement Activities
• Professional Development

Position Duties/Responsibility:

• Performs opening and closing duties.
• Check patients in.
• Monitors providers' schedules.
• Collect copayments/patient balances.
• Maintain cash drawers.
• Collect patient's insurance information and distribute necessary patient forms for completion.
• Confirms patient's information is accurate and up-to-date.
• Take accurate messages for medical staff.
• Make necessary outgoing calls, confirming patient appointments, rescheduling appointments, etc.
• Responsible for assuring the front desk and lobby are tidy.
• Provides list to medical staff of missed/cancelled appointments.
• Assists Medical Records Department when necessary.
• Scan patient documents into the medical record.
• Other Duties Assigned by Supervisor.

Essential Functions:

• Ability to use computer keyboard, telephone and insurance eligibility determination equipment
• The ability to be supervised.
• The ability to work as a Team member.
• The ability to have positive personal interactions with staff, patients/residents and visitors.

Position Qualifications:

• Education: High School diploma or equivalent.
• Experience: Previous office/hospital experience preferred.
• Certifications: None necessary.
• Skills/Ability: Excellent verbal skills required. Exhibits the ability to organize multiple assignments and follow through with accuracy. Exercises good judgment under stress. Demonstrates initiative, emotional stability, tact and poise.
• Other: Must have the ability to hear softly spoken voices preferably without a hearing device.
• LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.