Job Summary: The Admissions Support Rep coordinates registration, insurance and payer information, and financial screening activities required to provide an exceptional customer service experience for patients, families and visitors. Navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. Ensures timely completion of regulatory documents and information. Functions independently using department policies to resolve patient and operational issues. Completes patient financial engagement while facilitating all aspects of the access experience to ensure the Loma Linda University Health revenue cycle remains whole. Performs other duties as needed.
Education and Experience: High School Diploma or GED required. One year of office experience in medical registration or billing preferred.
Knowledge and Skills: Comprehensive understanding of CMS, CDPH, MSPQ, IMFM, Medicare Days, DND, Title 22, EMTALA, and OSHPD. Able to write legibly; speak in English with professional quality; deliver the highest level of customer service to all patients, family, internal and external customers; use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and EMR platform); operate/troubleshoot basic office equipment required for the job. Able to communicate effectively in English, in person, in writing, and on the telephone; think critically; relate positively, effectively and professionally with others; be consistent in following policies; work calmly and respond courteously when under pressure; teach and collaborate; accept direction; work independently and with minimal supervision; perform basic math functions; manage multiple assignments effectively; compose written material; work well under pressure; problem solve, organize and prioritize workload; demonstrate good memory; pay close attention to detail; employ critical thinking skills. Able to distinguish colors as necessary; write, hear, read and speak sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with workplace; see adequately to read computer screens and written documents necessary to the position.
Licensures and Certifications: None.