This position is mostly remote, however candidates will be required to report to Harrisburg, PA as needed and be aware that telework policies are subject to change at any time based on the Governor's orders. Candidates MUST already reside locally to Harrisburg, PA.

Our client has been transitioning the Vital Records Management System. Additional support is required for training and stakeholder support during this implementation. Our client is seeking an individual to lead a team of contractors for this effort.

RESOURCES
The contractor will primarily telework from home and is responsible for his/her own network connectivity and home office space. The client will supply a laptop, and software, including a Skype license for phone use. This contractor may be required to report to headquarters on a periodic basis for training.
The headquarter assignment is subject to change in accordance with the COVID-19 response plans. As such, the contractor may be required to work from headquarters in Harrisburg, PA. At that time, the contractor will be provided with office space. However, parking will not be provided.

OBJECTIVES OF ENGAGEMENT
The primary objective of this engagement is to provide supplemental support to the Bureau, specifically on the VRMS implementation. This breadth of duties includes understanding adult virtual training methodologies, business requirements and workflow, and post-implementation end-user support.
The selected contractor will serve as an on-boarding team member for Phase 2 (Death Module) of the VRMS, building on previous lessons learned from Phase 1 (Birth Module). This process involves working with the Business Workflow Unit, the Project Manager, the Vendor(s), and the external stakeholders. The intent is for the onboarding team to identify all external stakeholders, then provide the stakeholder entities with virtual training as well as account access and set up, and post-deployment account support.
This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the VRMS; document and understand business requirements and workflow for training purposes; develop training plans; deliver virtual and/or in-person training; maintain training records through the client s TRAIN system; and provide post-deployment support such as password management, account troubleshooting, process management expertise, etc.
Generally, the contractor will perform the following tasks:
Assist in analysis and management of facility setup
Maintain training records of external stakeholders through TRAIN system. External stakeholders include facility administrators and personnel from hospitals, funeral homes, coroner and medical examiner s offices, nursing homes, etc.
Manage virtual and/or in-person training curricula, including review of vendor-provided training materials
Manage virtual and/or in-person training plans, procedures, and delivery to external stakeholders
In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify VRMS application functionality aligns with business needs, functional design and training documentation
Report defects in the application as encountered and escalates potential deficiencies to onboarding team lead and/or Business Workflow Manager
Provides post-deployment end-user technical support
OPERATIONAL REQUIREMENTS
The contractor will be required to:
Schedule training status meetings with the Assistant State Registrar and the Business Workflow Manager, as well as the Program Manager and Division Directors as necessary.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
Minimum of 4 years experience in the information technology industry in business analysis, adult training development, and/or end-user support to meet general objectives shown above. Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills, and a history of successful training development and delivery.