Description

Job Summary:

The IT Infrastructure Support position will be an integral part of the IT Infrastructure and Systems team. Typically, there will be up to 32 facilities that will need constant monitoring and maintenance at designated intervals. Most of this work can be done on site but will require some travel. In addition, this position requires securing and working with 3rd party vendors that supplies hardware for the various warehouses.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Document existing and future IT architecture and ensure scalability
• Implement Business Continuity for critical business operations
• Respond to a limited number of after-hours requests
• Deploy and maintain physical endpoints (PCs, mobile devices, printers, APs, VOIP phones, etc.)
• Coordinate with headquarters on enterprise solutions and services
• Provide support for firewalls, switching and VLAN setups
• Coordinate across multiple departments to sustain client success
• Create scheduled maintenance and site recover plans
• Support headquarters with various user support and monitoring
• Measuring and optimizing large WiFi networks
• Apply RPA/AI systems to improve productivity

Qualifications

Required Skills/Abilities:

• Hardware installations and software configurations
• L2, VLAN, and Routing troubleshooting
• Installation and maintenance of large wireless networks
• Competent in CCTV/video surveillance automation and Access Controls
• Routine maintenance of various network environments
• The ability to self-manage and learn new technologies
• Troubleshooting skills over a wide range of IT Infrastructure

Education and Experience:

• Associate degree in computer science with 5 years of experience or a Bachelor’s degree with 3-4 years of experience

Physical Requirements

• Must be able to operate safely with lifts and ladders
• Use various hand tools to support hardware installations
• Carry equipment up to 50lbs